Botpress vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 22.1 versus 0.9 for Botpress, and ranks ahead in 100% of the answers that name both.
Choose Botpress if…
- AI answers describe it more positively (64% vs 26% positive)
- You need SOC 2 or GDPR coverage
- highly customizable and autonomous AI bots
- robust free tier and open-source foundation
Choose Freshworks if…
- You want the brand AI engines rank higher (22.1 vs 0.9)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Botpress | Freshworks |
|---|---|---|
| Visibility score | 0.9% | 22.1% |
| Change vs last week | New | down−0.3% |
| Rank in Live Chat & AI Support | #32 | #8 |
| Share of voice | 0.4% | 7.1% |
| Mentions this run | 2 | 34 |
| Positive in AI answers | 64% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Botpress +0.9pp · Freshworks −0.29999999999999716pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | Botpress | Freshworks |
|---|---|---|---|
| Compare the leading Live Chat & AI Support platforms | Perplexity | #7 | #3 |
| Best live chat tool with AI features | AI Mode | #5 | #3 |
Features, pricing & fit
| Dimension | Botpress | Freshworks |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $150 / mo | — |
| Free plan | Yes | — |
| Deployment | Hosted on AWS | Cloud |
| Compliance | SOC 2, GDPR | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Support | Community support via Discord, Technical support via live chat on the Plus plan, Dedicated support on the Enterprise plan | — |
| Founded | 2017 | 2010 |
| Headquarters | Montreal, Quebec, Canada | San Mateo, California, United States |
| Employees | 51–200 | 5,000+ |
| Funding | Series B | IPO |
| Best for | Support teams whose tickets need judgment and actions across several systems, not only scripted answers | — |
Plans side by side
Botpress
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Botpress
- highly customizable and autonomous AI bots
- robust free tier and open-source foundation
- visual flow control for building chatbots
- multimodal conversational agents
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Botpress vs Freshworks”, https://slateindex.ai/compare/botpress-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.