BotpressThe enterprise-grade AI agent platform for customer support
vs
Retell AIAI Voice Agents That Automate Phone Calls
Comparison · AI Agents · weekly run Nov 3
Botpress vs Retell AI
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Botpress is the stronger AI pick in AI Agents: it has a visibility score of 7 versus 2 for Retell AI.
Choose Botpress if…
- You want the brand AI engines rank higher (7 vs 2)
- You need SOC 2 coverage
- Flat tiers pricing suits your budget better than usage-based
- highly customizable and autonomous AI bots
Choose Retell AI if…
- You need a self-hosted or on-premises option
- You need HIPAA or SOC 2 Type II or ISO 27001 coverage
- Usage-based pricing suits your budget better than flat tiers
- Highly rated by developers and SMBs
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Botpress | Retell AI |
|---|---|---|
| Visibility score | 7% | 2% |
| Change vs last week | New | New |
| Rank in AI Agents | #18 | #42 |
| Share of voice | 1.9% | 0.5% |
| Mentions this run | 11 | 3 |
| Positive in AI answers | 64% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Botpress 0pp · Retell AI 0pp over 0 weekly runs.
Engine by engine
Botpress leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
BotpressRetell AI
Head to head in AI answers
0 engine answers name both brands
0Botpress ranked higher
0Retell AI ranked higher
Features, pricing & fit
| Dimension | Botpress | Retell AI |
|---|---|---|
| Pricing model | Flat tiers | Usage-based |
| Entry price | Free; paid from $150 / mo | Contact sales |
| Free plan | Yes | Yes |
| Deployment | Hosted on AWS | Cloud platform, with enterprise on-premises deployment available |
| Compliance | SOC 2, GDPR | HIPAA, SOC 2 Type II, GDPR, ISO 27001 |
| Support | Community support via Discord, Technical support via live chat on the Plus plan, Dedicated support on the Enterprise plan | Community and email support, 24/7 omnichannel support with dedicated portal (Enterprise), Dedicated implementation support (Enterprise), Named account manager (Enterprise) |
| Founded | 2017 | 2023 |
| Headquarters | Montreal, Quebec, Canada | Redwood City, California |
| Employees | 51–200 | 51–200 |
| Funding | Series B | Seed · $5M raised |
| Best for | Support teams whose tickets need judgment and actions across several systems, not only scripted answers | Businesses that run high call volumes in healthcare, insurance, financial services, logistics and similar fields, and teams that want to build and change voice agents themselves. |
Plans side by side
Botpress
Free$0month
Plus$150month, billed annually
Team$750month, billed annually
EnterpriseCustomcustom pricing
Retell AI
Pay as you go$0per minute, $0.07-$0.31 for voice agents
EnterpriseCustomcustom pricing
Pros and cons
Themes from the AI answers that mention each brand
Botpress
- highly customizable and autonomous AI bots
- robust free tier and open-source foundation
- visual flow control for building chatbots
- multimodal conversational agents
Retell AI
- Highly rated by developers and SMBs
- One of the highest customer star ratings
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Botpress vs Retell AI”, https://slateindex.ai/compare/botpress-vs-retell-ai, data of Nov 3, 2026. Licence: CC BY 4.0.