ChaportA better way to talk to your customers
vs
GorgiasThe conversational AI platform for ecommerce
Comparison · Live Chat & AI Support · weekly run Nov 3
Chaport vs Gorgias
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 0 for Chaport.
Choose Chaport if…
- You need more native integrations (4000+ vs 300+)
Choose Gorgias if…
- You want the brand AI engines rank higher (5.3 vs 0)
- AI answers describe it more positively (28% vs 0% positive)
- You need SOC 2 Type II or HIPAA coverage
- You prefer a larger, established vendor (201–500 employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chaport | Gorgias |
|---|---|---|
| Visibility score | 0% | 5.3% |
| Change vs last week | down−0.6% | down−0.6% |
| Rank in Live Chat & AI Support | #41 | #13 |
| Share of voice | 0% | 1.7% |
| Mentions this run | 0 | 9 |
| Positive in AI answers | 0% | 28% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chaport −0.6pp · Gorgias −0.6000000000000005pp over 1 weekly runs.
Engine by engine
Gorgias leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ChaportGorgias
Head to head in AI answers
0 engine answers name both brands
0Chaport ranked higher
0Gorgias ranked higher
Features, pricing & fit
| Dimension | Chaport | Gorgias |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Free; paid from $29 / mo | — |
| Free plan | Yes | — |
| Deployment | SaaS | — |
| Integrations | 4000+ | 300+ |
| Compliance | — | SOC 2 Type II, HIPAA |
| Founded | 2014 | 2015 |
| Headquarters | Alhambra, California, United States | San Francisco, CA, United States |
| Employees | 11–50 | 201–500 |
| Funding | Bootstrapped | Series C · $100M raised |
| Best for | Startups and SMBs that want simple live chat with messaging channels in one place | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform |
Plans side by side
Chaport
Free$0month, 2 operators included
Pro$29month billed annually ($39 monthly), 4 operators included
Unlimited$99month billed annually ($129 monthly), unlimited operators
Gorgias
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Chaport
Profile in progress.
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chaport vs Gorgias”, https://slateindex.ai/compare/chaport-vs-gorgias, data of Nov 3, 2026. Licence: CC BY 4.0.