GorgiasThe conversational AI platform for ecommerce
vs
ZendeskAI-powered customer service platform
Comparison · Help Desk · weekly run Nov 3
Gorgias vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in Help Desk: it has a visibility score of 60.4 versus 4.7 for Gorgias, and ranks ahead in 91% of the answers that name both.
Choose Gorgias if…
- You need HIPAA coverage
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
Choose Zendesk if…
- You want the brand AI engines rank higher (60.4 vs 4.7)
- You need more native integrations (1800+ vs 300+)
- AI answers describe it more positively (34% vs 28% positive)
- You need ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | Zendesk |
|---|---|---|
| Visibility score | 4.7% | 60.4% |
| Change vs last week | no change0% | up+5.7% |
| Rank in Help Desk | #12 | #2 |
| Share of voice | 2.1% | 11.6% |
| Mentions this run | 11 | 58 |
| Positive in AI answers | 28% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias 0pp · Zendesk +5.699999999999996pp over 1 weekly runs.
Engine by engine
Zendesk leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GorgiasZendesk
Head to head in AI answers
11 engine answers name both brands
1Gorgias ranked higher
10Zendesk ranked higher
| Prompt | Engine | Gorgias | Zendesk |
|---|---|---|---|
| What are the best Help Desk tools in 2026? | ChatGPT | #8 | #1 |
| What are the best Help Desk tools in 2026? | Perplexity | #7 | #1 |
| Best help desk platform for startups | Perplexity | #6 | #5 |
| Compare the leading Help Desk platforms | AI Mode | #5 | #1 |
| Compare the leading Help Desk platforms | Perplexity | #10 | #1 |
| Alternatives to the most popular help desk platform | ChatGPT | #8 | #1 |
| Alternatives to the most popular help desk platform | Perplexity | #8 | #1 |
| How much does a help desk platform cost per month? | AI Mode | #4 | #5 |
| What is the typical pricing model for Help Desk software? | AI Mode | #4 | #1 |
| Official website of the top help desk platform vendors | ChatGPT | #6 | #1 |
| Official website of the top help desk platform vendors | Perplexity | #13 | #1 |
Features, pricing & fit
| Dimension | Gorgias | Zendesk |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $19 per seat / mo |
| Free plan | — | No |
| Deployment | — | Cloud (SaaS) |
| Integrations | 300+ | 1800+ |
| Compliance | SOC 2 Type II, HIPAA | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | — | Help Center, Community, Partners |
| Founded | 2015 | 2007 |
| Headquarters | San Francisco, CA, United States | San Francisco, California, United States |
| Employees | 201–500 | 5,000+ |
| Funding | Series C · $100M raised | Take-private (Hellman & Friedman, Permira) |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Gorgias
Pricing not available.
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs Zendesk”, https://slateindex.ai/compare/gorgias-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.