Gorgias
The conversational AI platform for ecommerce
#12 of 37 in Help Desk17,000 customers (per gorgias.com)28% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- Gorgias ranks #12 of 37 in Help Desk with an AI visibility score of 4.7 (SlateIndex, Nov 3, 2026).
- Gorgias is most visible on Google AI Mode (5.7) and least on ChatGPT (3.1).
- AI engines name Gorgias in 14 of the 90 Help Desk buyer prompts SlateIndex tracks.
- helpdesk.com is the source AI engines cite most in answers about Gorgias, with 17 citations.
About
Company details for Gorgias
Gorgias is a helpdesk and conversational AI platform for ecommerce brands, built around a native Shopify integration. It brings email, chat, SMS, WhatsApp, Instagram and Facebook conversations into one inbox with order and customer data beside each ticket. An AI Agent resolves routine inquiries and makes product recommendations, and Voice and SMS can be added to any plan. It ranks #12 of 37 in Help Desk on SlateIndex and has a visibility score of 4.7 in the latest weekly run.
Founded in 2015 and headquartered in San Francisco, CA, United States, the company employs 201–500 people. It has raised about $100M. Its differentiator: aI Agent and helpdesk built as one platform with native Shopify integration, so automation and agents share full order context.
- Website
- gorgias.com
- Categories
- Help Desk, Live Chat & AI Support, Contact Center
- Company size
- 201–500 employees
- Headquarters
- San Francisco, CA, United States
- Founded
- 2015
- Company type
- Private, venture-backed
- Funding
- Series C · $100M raised
- Customers
- 17,000 · per gorgias.com
- Integrations
- 300+ native
- Compliance
- SOC 2 Type II, HIPAA
Read from linkedin.com, g2.com, gorgias.com, techcrunch.com, crunchbase.com, markets.financialcontent.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Gorgias gained 0 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.
Media
Website and product screenshots for Gorgias
AI mentions & citations
Recent answers that name Gorgias
How much does a help desk platform cost per month?
Ticket-Volume Pricing: $𝟏𝟎 to$𝟑𝟔𝟎+ per month — Alternative models like Gorgias Pricing charge based on a monthly ticket allotment rather than per agent (e.g.,$1 0 for 50 50 5 0 tickets up to$3 6 0 for 2,0 0 0…
What is the typical pricing model for Help Desk software?
Ticket Volume-Based : Instead of charging per seat, some platforms (such as Gorgias ) charge based on the total number of support tickets processed per month.
Compare the leading Help Desk platforms
Learn more: Check details on Gorgias.[](https://www.intercom.com/learning-center/best-help-desk-software)[](https://www.g2.com/categories/help-desk)
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Products & features
What Gorgias sells
Gorgias Helpdesk
Omnichannel ecommerce helpdesk with a unified inbox and live Shopify data.
AI Agent
AI that resolves support inquiries and helps customers browse and buy.
Shopping Assistant
AI product recommendations to drive conversions and order value.
Gorgias Voice
Phone support inside the helpdesk with full customer history and Shopify data.
Gorgias SMS
SMS support channel add-on.
Help Center
Self-service FAQ and knowledge base.
Strengths engines cite
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Target market & buyers
Ecommerce brands, especially on Shopify
Notable customers include Steve Madden, Glossier, BruMate, Orthofeet, Glamnetic, Dr. Bronner's, UKLASH, Cabau Lifestyle.
| Industry | Primary use case |
|---|---|
| Retail | Automating order changes, cancellations and support tickets |
| Consumer goods | AI shopping assistance and product recommendations to raise order value |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Seed | 2018 | $4M |
| Series A | 2019 | $14M |
| Series B | 2020 | $25M |
| Series C | 2022 | $30M |
| Latest known round | Total raised |
|---|---|
| Series C | $100M |
Recent developments
- Aug 2026ProductGaia AI teammate in open beta
Gorgias's AI teammate Gaia moved to open beta for every account.
- Feb 2026CompanyState of Conversational Commerce 2026 report
Gorgias published a trends report based on 16,000+ brands.
Competitive landscape
How Gorgias compares with its top three alternatives
Gorgias most often appears alongside Zendesk, Intercom, HubSpot in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Gorgias | 4.7% | 2.1% | no change0% | Pricing not available |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| Intercom | 46.2% | 10.1% | up+2% | $29 / seat / mo |
| HubSpot | 73.1% | 13.1% | New | Free plan |
| Freshworks | 61.5% | 12.9% | up+1.7% | Pricing not available |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 28% · Neutral 47% · Mixed 25% of 32 engine answers that mention Gorgias
Praised for
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Criticised for
Cite as: SlateIndex, “Gorgias AI visibility profile”, https://slateindex.ai/brand/gorgias, data of Nov 3, 2026. Licence: CC BY 4.0.