ChaportA better way to talk to your customers
vs
TidioAI customer service, live chat and help desk in one platform
Comparison · Live Chat & AI Support · weekly run Nov 3
Chaport vs Tidio
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Tidio is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 29 versus 0 for Chaport.
Choose Chaport if…
- You need more native integrations (4000+ vs 120+)
- Flat tiers pricing suits your budget better than usage-based
Choose Tidio if…
- You want the brand AI engines rank higher (29 vs 0)
- You want a lower entry price ($24.17 vs $29)
- AI answers describe it more positively (47% vs 0% positive)
- You need SOC 2 Type II or GDPR or CCPA or EU-US DPF coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chaport | Tidio |
|---|---|---|
| Visibility score | 0% | 29% |
| Change vs last week | down−0.6% | down−1.5% |
| Rank in Live Chat & AI Support | #41 | #5 |
| Share of voice | 0% | 8.2% |
| Mentions this run | 0 | 41 |
| Positive in AI answers | 0% | 47% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chaport −0.6pp · Tidio −1.6000000000000014pp over 1 weekly runs.
Engine by engine
Tidio leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ChaportTidio
Head to head in AI answers
0 engine answers name both brands
0Chaport ranked higher
0Tidio ranked higher
Features, pricing & fit
| Dimension | Chaport | Tidio |
|---|---|---|
| Pricing model | Flat tiers | Usage-based |
| Entry price | Free; paid from $29 / mo | Free; paid from $24.17 / mo |
| Free plan | Yes | Yes |
| Deployment | SaaS | Cloud |
| Integrations | 4000+ | 120+ |
| Compliance | — | SOC 2 Type II, GDPR, CCPA, EU-US DPF |
| Support | — | Email, Live chat, Dedicated Success Manager, Slack support |
| Founded | 2014 | 2013 |
| Headquarters | Alhambra, California, United States | San Francisco, California, United States |
| Employees | 11–50 | 51–200 |
| Funding | Bootstrapped | Series B · $27M raised |
| Best for | Startups and SMBs that want simple live chat with messaging channels in one place | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan |
Plans side by side
Chaport
Free$0month, 2 operators included
Pro$29month billed annually ($39 monthly), 4 operators included
Unlimited$99month billed annually ($129 monthly), unlimited operators
Tidio
Free$0month
Starter$24.17month (billed annually)
Growth$49.17month starting (billed annually)
Plus$300month starting + monthly usage
PremiumCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Chaport
Profile in progress.
Tidio
- Best for small businesses and e-commerce
- Strong user ratings and review volume
- Built-in AI chatbot (Lyro) and live chat automation
- Free plan and free trial available
- Affordable pricing with annual discount
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chaport vs Tidio”, https://slateindex.ai/compare/chaport-vs-tidio, data of Nov 3, 2026. Licence: CC BY 4.0.