Tidio

AI customer service, live chat and help desk in one platform

Live Chat & AI SupportSan Francisco, California, United States51–200 employeesFounded 2013

#5 of 44 in Live Chat & AI Support300,000 customers (per tidio.com)47% positive in AI answers

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Visibility score

29%

−1.5% vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run Nov 9, 2026

Tidio ranks #5 of 44 in Live Chat & AI Support with an AI visibility score of 29 (SlateIndex, Nov 3, 2026).
Tidio's visibility fell 1.5 points since the previous weekly run.
Tidio is most visible on ChatGPT (44.4) and least on Google AI Mode (17.4).
AI engines name Tidio in 31 of the 60 Live Chat & AI Support buyer prompts SlateIndex tracks.
intercom.com is the source AI engines cite most in answers about Tidio, with 31 citations.

About

Company details for Tidio

Tidio is a customer service platform that combines a help desk, live chat, a no-code chatbot builder (Flows) and an AI agent (Lyro). Teams manage chats, email, WhatsApp, Instagram and Messenger conversations in one shared inbox with ticketing workflows. Lyro answers customer questions from the business's own content, recommends products and hands complex cases to human agents. Lyro can also be added to other help desks such as Zendesk or Salesforce. It ranks #5 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 29 in the latest weekly run.

Founded in 2013 and headquartered in San Francisco, California, United States, the company employs 51–200 people. It has raised about $27M. Its differentiator: lyro AI agent that both resolves support questions and attributes sales, leads and bookings to conversations.

Website: tidio.com
Categories: Live Chat & AI Support, Help Desk
Company size: 51–200 employees
Headquarters: San Francisco, California, United States
Founded: 2013
Company type: Private, venture-backed
Funding: Series B · $27M raised
Customers: 300,000 · per tidio.com/about
Pricing: Free; paid from $24.17 / mo · usage-based
Free trial: Free plan available
Deployment: Cloud
Platforms: Web, Desktop, Mobile
Integrations: 120+ native
Compliance: SOC 2 Type II, GDPR, CCPA, EU-US DPF
Support: Email, Live chat, Dedicated Success Manager, Slack support, Training sessions

Facebook · facebook.com/TidioCX/X · x.com/tidiocx YouTube · youtube.com/@Tidio Instagram · instagram.com/tidiocx/LinkedIn · linkedin.com/company/tidio-ltd/

Read from linkedin.com, tidio.com, facebook.com, trust.tidio.com, techcrunch.com, crustdata.com · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

29%

across Live Chat & AI Support answers, weighted by position

ChatGPT44.4%

AI Mode17.4%

Perplexity25.2%

Change

−1.5%

vs last week’s run

Category rank

#5 of 44

in Live Chat & AI Support

Mentions

in this week’s run

Share of voice

8.2%

of AI mentions in Live Chat & AI Support

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now29%

30-day changedown−1.6000000000000014pp

High · low30.6% · 29%

Rank#6 → #5

Compare in

Tidio lost 1.6 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.

Media

Website and product screenshots for Tidio

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name Tidio

All prompts

Which live chat tool has the best reviews?

Tidio has the strongest combination of high rating and substantial review volume among mainstream live-chat tools: 4.6/5 on G2 from about 2,076 reviews and 4.7/5 on Capterra from about 590 reviews.

Perplexity · run of Nov 3

What are the best Live Chat & AI Support tools in 2026?

My overall recommendation: Intercom is one of the strongest choices for AI-first customer support, Tidio is an excellent option for small businesses, and Zendesk is a strong choice for larger support operations.

ChatGPT · run of Nov 3

Best live chat tool with AI features

The best overall options are Intercom, Tidio, Zendesk, Freshchat, and HubSpot.

ChatGPT · run of Nov 3

Which live chat tool offers a free trial?

Tidio (Best for small businesses)

ChatGPT · run of Nov 3

Which live chat tool has transparent pricing?

If you're looking for a live chat tool with transparent, publicly listed pricing, I'd recommend Crisp, Tidio, or LiveChat.

ChatGPT · run of Nov 3

Where can I sign up for a live chat tool?

ChatGPT · run of Nov 3

Best live chat tool for startups

Tidio: Best for live chat + AI chatbots on a budget .

Google AI Mode · run of Nov 3

Which Live Chat & AI Support tools offer annual discounts?

Discounts typically average around 15% to 20% (or effectively "two months free").[](https://www.getmacha.com/blog/tidio-pricing-explained)[](https://inquirly.ai/blog/fundamentals-architecture/customer-support-software-…

Google AI Mode · run of Nov 3

Products & features

What Tidio sells

Lyro AI Agent

AI agent that answers customer questions from the business's content, performs actions and hands off to humans; also sold standalone for other help desks.

Tidio Help Desk

Multichannel inbox with live chat, email, social messaging and ticketing workflows.

Flows

No-code visual builder for proactive chat automation, sales flows and lead capture.

Tidio Agents

Custom AI solutions built by Tidio's experts.

Hubi AI

AI coworker for on-brand marketing.

Strengths engines cite

Best for small businesses and e-commerce
Strong user ratings and review volume
Built-in AI chatbot (Lyro) and live chat automation
Free plan and free trial available
Affordable pricing with annual discount

Target market & buyers

Businesses of all sizes, especially ecommerce merchants on Shopify, WordPress and Wix

Notable customers include Mercedes, Shell, Praktiker, Cove Smart.

Industry	Primary use case
Ecommerce	Product recommendations, cart recovery, order status answers
Technology	Support automation and multilingual troubleshooting (Cove Smart)

Funding & recent developments

Funding

Round	Year	Amount
Seed	2018	$1M
Series A	2019	$1M
Series B	2022	$25M

Latest known round	Total raised
Series B	$27M

Recent developments

Mar 2026CompanyResearch release on AI in purchase decisions
Tidio published research saying AI influences half of purchase decisions but gets credit for under 1% of web traffic.
Oct 2025SecuritySOC 2 Type II certification
Tidio completed a SOC 2 Type II examination covering Security, Availability and Confidentiality, audited by A-LIGN.

Competitive landscape

How Tidio compares with its top three alternatives

All alternatives

Tidio most often appears alongside Zendesk, Intercom, LiveChat in AI answers.

vsTidio vs Zendesk29% vs 49.3% visibility · Zendesk leadsFull comparison vsTidio vs Intercom29% vs 46.2% visibility · Intercom leadsFull comparison vsTidio vs LiveChat29% vs 40.1% visibility · LiveChat leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
Tidio	29%	8.2%	down−1.5%	Free plan
Zendesk	49.3%	11.2%	up+0.3%	$19 / seat / mo
Intercom	46.2%	10.1%	up+2%	$29 / seat / mo
LiveChat	40.1%	10.2%	up+1.3%	$19 / seat / mo
Freshworks	61.5%	12.9%	up+1.7%	Pricing not available