Tidio pricing 2026: plans and costs
How AI answers describe Tidio pricing
For additional reference, see the official Intercom pricing, Zendesk pricing and Tidio pricing pages.
Compared to: Zendesk · Intercom · LiveChat
- If you're looking for a live chat tool with transparent, publicly listed pricing, I'd recommend Crisp, Tidio, or LiveChat.
- Tidio pricing — two months free.
- Other tools offering free trials include Zendesk, LiveAgent, Intercom, Olark, and Tidio, with trial periods ranging from 7 to 30 days.
Quick pricing summary
- Free: $0 month
- Starter: $24.17 month (billed annually)
- Growth: $49.17 month starting (billed annually)
- Plus: $300 month starting + monthly usage
- Premium: Custom (contact sales)
- Worth noting: Annual billing gives 2 months free; listed prices reflect annual billing. Usage-based quotas for billable conversations, Lyro AI conversations and Flows visitors; custom plan above 2 000 conversations.
Plans
Free
$0 month
- 50 billable conversations
- 10 seats
- 50 Lyro AI conversations (lifetime)
- 100 Flows visitors reached
Starter
$24.17 month (billed annually)
- 100 billable conversations
- 10 seats
- 50 Lyro AI Agent conversations (one-off)
- 100 Flows visitors reached
- Live chat & Ticketing
- Live visitors list
- Operating hours
- Basic analytics
- Live chat channels
Growth
$49.17 month starting (billed annually)
- From 250 billable conversations, up to 2 000
- 10 seats
- Everything in Starter
- Advanced analytics
- User permissions
- Automatic chat assignment
- Automatic reply
- Live typing preview
- Viewed pages history
- Macros
Plus
$300 month starting + monthly usage
- Custom billable conversations
- Custom number of seats
- Everything in Growth
- Premium support
- Dedicated Success Manager
- Discounted usage rates
- Departments
- Multiproject
- Custom branding
- Ticketing automations
- OpenAPI
- Custom limits
- Larger attachments
- Pay by wire transfer
Premium
Custom contact sales
- Everything in Plus
- From 3 000 Lyro AI conversations
- Guaranteed 50% Lyro AI resolution rate
- Pay-per-resolution billing
- Mobile SDK
- AI insights & CSAT
- Super admin role
- Custom analytics
- Advanced Copilot
- Lyro AI as a managed service
- Slack support
- SSO
What you get on each plan
| Feature | Free | Starter | Growth | Plus | Premium |
|---|---|---|---|---|---|
| Billable conversations | 50 | 100 | Up to 2 000 | Custom | Custom |
| Seats | 10 | 10 | 10 | Custom | Custom |
| Live chat & Ticketing | ✓ | ✓ | ✓ | ✓ | ✓ |
| Basic analytics | ✓ | ✓ | ✓ | ✓ | ✓ |
| Advanced analytics | — | — | ✓ | ✓ | ✓ |
| Macros | — | — | ✓ | ✓ | ✓ |
| Ticketing automations | — | — | — | ✓ | ✓ |
| Departments | — | — | — | ✓ | ✓ |
| Custom branding | — | Add-on (16.67 USD/mo.) | Add-on (16.67 USD/mo.) | ✓ | ✓ |
| Dedicated Success Manager | — | — | — | ✓ | ✓ |
| SSO | — | — | — | — | ✓ |
| Mobile SDK | — | — | — | — | ✓ |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| Lyro AI Agent | Starts at $32.50/mo. (from 50 Lyro AI conversations) | All plans; also standalone |
| Flows | Starts at $24.17/mo. (from 2 000 visitors reached) | All plans; also standalone |
| No Tidio branding | $16.67/mo. | Starter, Growth |
Tidio pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| Tidio | Free; paid from $24.17 / mo | Yes | Usage-based | — | |
| Zendesk | $19 per seat / mo | No | Per seat | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | Compare → |
| Intercom | $29 per seat / mo | No · 14-day trial | Per seat | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Compare → |
| LiveChat | $19 per seat / mo | No · 14-day trial | Per seat | Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan. | Compare → |
| Freshworks | — | — | — | — | Compare → |
List prices as published on www.tidio.com/pricing/. Totals are worked examples, not quotes.