LiveChat vs Tidio

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 29 for Tidio, and ranks ahead in 67% of the answers that name both.

Choose LiveChat if…

You want the brand AI engines rank higher (40.1 vs 29)
You want a lower entry price ($19 vs $24.17)
You need more native integrations (200+ vs 120+)
You need SOC 2 Type 2 or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage

Choose Tidio if…

You want a free plan to start
AI answers describe it more positively (47% vs 36% positive)
You need SOC 2 Type II or EU-US DPF coverage
Usage-based pricing suits your budget better than per seat

AI visibility side by side

Latest weekly run · Nov 3

Metric	LiveChat	Tidio
Visibility score	40.1%	29%
Change vs last week	up+1.3%	down−1.5%
Rank in Live Chat & AI Support	#3	#5
Share of voice	10.2%	8.2%
Mentions this run	50	41
Positive in AI answers	36%	47%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

LiveChat +1.3000000000000043pp · Tidio −1.6000000000000014pp over 1 weekly runs.

Engine by engine

LiveChat leads on 2 of 3 engines

ChatGPT

38%

44.4%

AI Mode

31.7%

17.4%

Perplexity

50.7%

25.2%

LiveChatTidio

Head to head in AI answers

33 engine answers name both brands

22LiveChat ranked higher

11Tidio ranked higher

Prompt	Engine	LiveChat	Tidio
What is a live chat tool and when does a company need one?	ChatGPT	#4	#5
How do I choose a live chat tool for a mid-market team?	Perplexity	#3	#5
What features matter most in a live chat tool?	ChatGPT	#4	#5
What are the best Live Chat & AI Support tools in 2026?	ChatGPT	#8	#2
What are the best Live Chat & AI Support tools in 2026?	Perplexity	#7	#4
Top live chat tool options for B2B SaaS companies	ChatGPT	#9	#8
Best live chat tool for startups	AI Mode	#5	#2
Best live chat tool for startups	Perplexity	#6	#3
Which live chat tool has the best reviews?	Perplexity	#4	#1
Compare the leading Live Chat & AI Support platforms	ChatGPT	#9	#6
Compare the leading Live Chat & AI Support platforms	AI Mode	#2	#6
Compare the leading Live Chat & AI Support platforms	Perplexity	#4	#6

Features, pricing & fit

Dimension	LiveChat	Tidio
Pricing model	Per seat	Usage-based
Entry price	$19 per seat / mo	Free; paid from $24.17 / mo
Free plan	No · 14-day trial	Yes
Deployment	Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany	Cloud
Integrations	200+	120+
Compliance	SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business	SOC 2 Type II, GDPR, CCPA, EU-US DPF
Support	Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan	Email, Live chat, Dedicated Success Manager, Slack support
Founded	2002	2013
Headquarters	Wrocław, Poland	San Francisco, California, United States
Employees	201–500	51–200
Funding	Management buyout	Series B · $27M raised
Best for	Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan.	Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan