ChatwayLive Chat, AI Chatbot & MCP for AI Agents
vs
ZendeskAI-powered customer service platform
Comparison · Live Chat & AI Support · weekly run Nov 3
Chatway vs Zendesk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Zendesk is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 49.3 versus 0 for Chatway.
Choose Chatway if…
- You want a free plan to start
- AI answers describe it more positively (100% vs 34% positive)
- High satisfaction for smaller, niche, or simpler widget deployments
Choose Zendesk if…
- You want the brand AI engines rank higher (49.3 vs 0)
- You want a lower entry price ($19 vs $31)
- You need SOC 2 Type II or ISO 27001:2022 or ISO 27018:2019 or ISO 27701:2019 or ISO 27017:2015 or ISO 42001:2023 or FedRAMP LI-SaaS or Cyber Essentials Plus coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Chatway | Zendesk |
|---|---|---|
| Visibility score | 0% | 49.3% |
| Change vs last week | down−2.1% | up+0.3% |
| Rank in Live Chat & AI Support | #42 | #1 |
| Share of voice | 0% | 11.2% |
| Mentions this run | 0 | 53 |
| Positive in AI answers | 100% | 34% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Chatway −2.1pp · Zendesk +0.29999999999999716pp over 1 weekly runs.
Engine by engine
Zendesk leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
ChatwayZendesk
Head to head in AI answers
0 engine answers name both brands
0Chatway ranked higher
0Zendesk ranked higher
Features, pricing & fit
| Dimension | Chatway | Zendesk |
|---|---|---|
| Pricing model | Per seat | Per seat |
| Entry price | Free; paid from $31 per seat / mo | $19 per seat / mo |
| Free plan | Yes | No |
| Deployment | — | Cloud (SaaS) |
| Integrations | — | 1800+ |
| Compliance | — | SOC 2 Type II, ISO 27001:2022, ISO 27018:2019, ISO 27701:2019, ISO 27017:2015, ISO 42001:2023, FedRAMP LI-SaaS, Cyber Essentials Plus |
| Support | Help Center, Developer Docs, Priority SLA support on Enterprise plan, Dedicated onboarding and account manager on Enterprise plan | Help Center, Community, Partners |
| Founded | 2020 | 2007 |
| Headquarters | Tel Aviv, Israel | San Francisco, California, United States |
| Employees | 11–50 | 5,000+ |
| Funding | — | Take-private (Hellman & Friedman, Permira) |
| Best for | Small businesses, ecommerce stores, SaaS companies and agencies | Support teams from startups to enterprises that need omnichannel ticketing with AI automation |
Plans side by side
Chatway
Free$0month
Business$31month, billed yearly ($39 billed monthly)
Plus$159month, billed yearly ($199 billed monthly)
EnterpriseCustomcustom
Zendesk
Support Team$19agent/month paid yearly
Suite Team$55agent/month paid yearly
Suite Professional$115agent/month paid yearly
Suite Enterprise + CopilotCustomcontact sales
Pros and cons
Themes from the AI answers that mention each brand
Chatway
- High satisfaction for smaller, niche, or simpler widget deployments
Zendesk
- Industry leader in omnichannel customer support
- Scalable platform for large enterprise teams
- Mature ticketing operations and SLA management
- Extensive marketplace and broad integrations
- Free trial available for 14 days
- Heavy, slow deployment compared with lighter tools
- High per-agent costs
- AI add-ons billed separately on top of base fee
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Chatway vs Zendesk”, https://slateindex.ai/compare/chatway-vs-zendesk, data of Nov 3, 2026. Licence: CC BY 4.0.