Cognigy vs Make

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Make is the stronger AI pick in AI Agents: it has a visibility score of 17 versus 0.9 for Cognigy, and ranks ahead in 100% of the answers that name both.

Choose Cognigy if…

Recognised as a Forrester Wave Leader for conversational AI
Named among leading customer-service voice and chat platforms
Evaluated in Gartner's Conversational AI Platforms research

Choose Make if…

You want the brand AI engines rank higher (17 vs 0.9)
You need more native integrations (3500+ vs 110+)
You need GDPR or SOC 2 Type II or SOC 3 or ISO 27001 coverage
Free tier with 1,000 credits per month

AI visibility side by side

Latest weekly run · Nov 3

Metric	Cognigy	Make
Visibility score	0.9%	17%
Change vs last week	New	New
Rank in AI Agents	#61	#9
Share of voice	0.4%	3.6%
Mentions this run	3	24
Positive in AI answers	—	41%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Cognigy 0pp · Make 0pp over 0 weekly runs.

Engine by engine

Make leads on 3 of 3 engines

ChatGPT

0.9%

13.3%

AI Mode

5.9%

Perplexity

1.9%

31.9%

CognigyMake

Head to head in AI answers

1 engine answers name both brands

0Cognigy ranked higher

1Make ranked higher

Prompt	Engine	Cognigy	Make
Compare the leading AI Agents platforms	Perplexity	#15	#11

Features, pricing & fit

Dimension	Cognigy	Make
Deployment	Standalone or inside NiCE CXone	Cloud, hosted on Amazon AWS
Integrations	110+	3500+
Compliance	—	GDPR, SOC 2 Type II, SOC 3, ISO 27001
Support	—	Help center, Community forum, 24/7 support on Enterprise plans, Dedicated support team on Enterprise plans
Founded	—	2012
Headquarters	Düsseldorf, Germany	Prague, Czech Republic
Employees	201–500	201–500
Funding	Seed · $175M raised	—
Best for	Enterprise customer service and contact center teams	Teams and organizations deploying AI and automation across the business, from a single department to company-wide.