CognigyAI agents that get things done. On your platform.
vs
Retell AIAI Voice Agents That Automate Phone Calls
Comparison · AI Agents · weekly run Nov 3
Cognigy vs Retell AI
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Retell AI is the stronger AI pick in AI Agents: it has a visibility score of 2 versus 0.9 for Cognigy.
Choose Cognigy if…
- You prefer a larger, established vendor (201–500 employees)
- Recognised as a Forrester Wave Leader for conversational AI
- Named among leading customer-service voice and chat platforms
- Evaluated in Gartner's Conversational AI Platforms research
Choose Retell AI if…
- You want the brand AI engines rank higher (2 vs 0.9)
- You need a self-hosted or on-premises option
- You need HIPAA or SOC 2 Type II or GDPR or ISO 27001 coverage
- Highly rated by developers and SMBs
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Cognigy | Retell AI |
|---|---|---|
| Visibility score | 0.9% | 2% |
| Change vs last week | New | New |
| Rank in AI Agents | #61 | #42 |
| Share of voice | 0.4% | 0.5% |
| Mentions this run | 3 | 3 |
| Positive in AI answers | — | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Cognigy 0pp · Retell AI 0pp over 0 weekly runs.
Engine by engine
Retell AI leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
CognigyRetell AI
Head to head in AI answers
0 engine answers name both brands
0Cognigy ranked higher
0Retell AI ranked higher
Features, pricing & fit
| Dimension | Cognigy | Retell AI |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | Contact sales |
| Free plan | — | Yes |
| Deployment | Standalone or inside NiCE CXone | Cloud platform, with enterprise on-premises deployment available |
| Integrations | 110+ | — |
| Compliance | — | HIPAA, SOC 2 Type II, GDPR, ISO 27001 |
| Support | — | Community and email support, 24/7 omnichannel support with dedicated portal (Enterprise), Dedicated implementation support (Enterprise), Named account manager (Enterprise) |
| Founded | — | 2023 |
| Headquarters | Düsseldorf, Germany | Redwood City, California |
| Employees | 201–500 | 51–200 |
| Funding | Seed · $175M raised | Seed · $5M raised |
| Best for | Enterprise customer service and contact center teams | Businesses that run high call volumes in healthcare, insurance, financial services, logistics and similar fields, and teams that want to build and change voice agents themselves. |
Plans side by side
Cognigy
Pricing not available.
Retell AI
Pay as you go$0per minute, $0.07-$0.31 for voice agents
EnterpriseCustomcustom pricing
Pros and cons
Themes from the AI answers that mention each brand
Cognigy
- Recognised as a Forrester Wave Leader for conversational AI
- Named among leading customer-service voice and chat platforms
- Evaluated in Gartner's Conversational AI Platforms research
Retell AI
- Highly rated by developers and SMBs
- One of the highest customer star ratings
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Cognigy vs Retell AI”, https://slateindex.ai/compare/cognigy-vs-retell-ai, data of Nov 3, 2026. Licence: CC BY 4.0.