CognigyAI agents that get things done. On your platform.
vs
Tray.aiOrchestrate integration, automation, and agents
Comparison · AI Agents · weekly run Nov 3
Cognigy vs Tray.ai
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Tray.ai is the stronger AI pick in AI Agents: it has a visibility score of 1.5 versus 0.9 for Cognigy.
Choose Cognigy if…
- Recognised as a Forrester Wave Leader for conversational AI
- Named among leading customer-service voice and chat platforms
- Evaluated in Gartner's Conversational AI Platforms research
Choose Tray.ai if…
- You want the brand AI engines rank higher (1.5 vs 0.9)
- You need more native integrations (700+ vs 110+)
- You need SOC 1 or SOC 2 or HIPAA or GDPR coverage
- Recommended as a cloud-neutral orchestration platform option
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Cognigy | Tray.ai |
|---|---|---|
| Visibility score | 0.9% | 1.5% |
| Change vs last week | New | New |
| Rank in AI Agents | #61 | #50 |
| Share of voice | 0.4% | 0.4% |
| Mentions this run | 3 | 3 |
| Positive in AI answers | — | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Cognigy 0pp · Tray.ai 0pp over 0 weekly runs.
Engine by engine
Tray.ai leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CognigyTray.ai
Head to head in AI answers
0 engine answers name both brands
0Cognigy ranked higher
0Tray.ai ranked higher
Features, pricing & fit
| Dimension | Cognigy | Tray.ai |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | Contact sales |
| Free plan | — | No · 30-day trial |
| Deployment | Standalone or inside NiCE CXone | Tray-managed cloud runtime, with on-premise connectivity and regional hosting on Enterprise plans |
| Integrations | 110+ | 700+ |
| Compliance | — | SOC 1, SOC 2, HIPAA, GDPR |
| Support | — | Business hours support on all plans, Knowledge base, Community forums, Tray Academy |
| Founded | — | 2012 |
| Headquarters | Düsseldorf, Germany | San Francisco, CA |
| Employees | 201–500 | 201–500 |
| Funding | Seed · $175M raised | Series C-2 · $164M raised |
| Best for | Enterprise customer service and contact center teams | Enterprise IT and business teams that need to build integrations, AI agents and governed MCP tools on one platform |
Plans side by side
Cognigy
Pricing not available.
Tray.ai
ProCustomSized to your needs
TeamCustomSized to your needs
EnterpriseCustomSized to your needs
Pros and cons
Themes from the AI answers that mention each brand
Cognigy
- Recognised as a Forrester Wave Leader for conversational AI
- Named among leading customer-service voice and chat platforms
- Evaluated in Gartner's Conversational AI Platforms research
Tray.ai
- Recommended as a cloud-neutral orchestration platform option
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Cognigy vs Tray.ai”, https://slateindex.ai/compare/cognigy-vs-tray-ai, data of Nov 3, 2026. Licence: CC BY 4.0.