CoveoAI-Search for Enterprises
vs
FreshworksAI-powered, unified service operations platform
Comparison · Knowledge Management · weekly run Nov 3
Coveo vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Knowledge Management: it has a visibility score of 1.3 versus 0.3 for Coveo.
Choose Coveo if…
- You need HIPAA or GDPR coverage
Choose Freshworks if…
- You want the brand AI engines rank higher (1.3 vs 0.3)
- AI answers describe it more positively (26% vs 0% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Coveo | Freshworks |
|---|---|---|
| Visibility score | 0.3% | 1.3% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #47 | #41 |
| Share of voice | 0.2% | 0.6% |
| Mentions this run | 1 | 3 |
| Positive in AI answers | 0% | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Coveo 0pp · Freshworks 0pp over 0 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CoveoFreshworks
Head to head in AI answers
0 engine answers name both brands
0Coveo ranked higher
0Freshworks ranked higher
Features, pricing & fit
| Dimension | Coveo | Freshworks |
|---|---|---|
| Pricing model | Usage-based | — |
| Entry price | Contact sales | — |
| Free plan | No | — |
| Deployment | Cloud-native platform, with hybrid cloud and on-premise indexing and multi-region hosting as an add-on | Cloud |
| Compliance | HIPAA, GDPR | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Support | Coveo Care support and success plan, Technical Account Manager, Developer Support, Network of implementation partners | — |
| Founded | 2005 | 2010 |
| Headquarters | Montréal, Quebec, Canada | San Mateo, California, United States |
| Employees | 501–1,000 | 5,000+ |
| Funding | Post-IPO equity round led by SCALE AI | IPO |
| Best for | Large enterprises running commerce, customer service, website and workplace experiences | — |
Plans side by side
Coveo
Service, Website, WorkplaceCustomentitlement-based or seat-based, contact sales
CommerceCustommodular pricing per query and recommendation volume, contact sales
Freshworks
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
Coveo
Profile in progress.
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Coveo vs Freshworks”, https://slateindex.ai/compare/coveo-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.