CrestaThe AI operating system for customer experience
vs
FreshworksAI-powered, unified service operations platform
Comparison · Contact Center · weekly run Nov 3
Cresta vs Freshworks
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Contact Center: it has a visibility score of 6.5 versus 0.9 for Cresta.
Choose Cresta if…
- You need ISO/IEC 42001 or ISO/IEC 27701 or PCI-DSS coverage
Choose Freshworks if…
- You want the brand AI engines rank higher (6.5 vs 0.9)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Cresta | Freshworks |
|---|---|---|
| Visibility score | 0.9% | 6.5% |
| Change vs last week | New | down−1.6% |
| Rank in Contact Center | #34 | #20 |
| Share of voice | 0.4% | 2.2% |
| Mentions this run | 3 | 12 |
| Positive in AI answers | — | 26% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Cresta +0.9pp · Freshworks +0.09999999999999964pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
CrestaFreshworks
Head to head in AI answers
0 engine answers name both brands
0Cresta ranked higher
0Freshworks ranked higher
Features, pricing & fit
| Dimension | Cresta | Freshworks |
|---|---|---|
| Deployment | — | Cloud |
| Compliance | ISO/IEC 42001, ISO/IEC 27701, PCI-DSS | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS |
| Founded | 2017 | 2010 |
| Headquarters | Sunnyvale, California, US | San Mateo, California, United States |
| Employees | 501–1,000 | 5,000+ |
| Funding | Series D · $270M raised | IPO |
| Best for | Large enterprises in regulated industries with high-volume contact centers | — |
Pros and cons
Themes from the AI answers that mention each brand
Cresta
Profile in progress.
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Cresta vs Freshworks”, https://slateindex.ai/compare/cresta-vs-freshworks, data of Nov 3, 2026. Licence: CC BY 4.0.