Cresta vs Nextiva
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Nextiva is the stronger AI pick in Contact Center: it has a visibility score of 15.7 versus 0.9 for Cresta, and ranks ahead in 100% of the answers that name both.
Choose Cresta if…
- You need ISO/IEC 42001 or ISO/IEC 27701 or PCI-DSS coverage
Choose Nextiva if…
- You want the brand AI engines rank higher (15.7 vs 0.9)
- You need SOC 2 or ISO/IEC 27001 or HIPAA or PCI DSS coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- Unified communications plus contact center in one platform
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Cresta | Nextiva |
|---|---|---|
| Visibility score | 0.9% | 15.7% |
| Change vs last week | New | up+1.6% |
| Rank in Contact Center | #34 | #9 |
| Share of voice | 0.4% | 4.5% |
| Mentions this run | 3 | 28 |
| Positive in AI answers | — | 40% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Cresta +0.9pp · Nextiva +1.5999999999999996pp over 1 weekly runs.
Engine by engine
Nextiva leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Cresta | Nextiva |
|---|---|---|---|
| Compare the leading Contact Center platforms | Perplexity | #17 | #16 |
Features, pricing & fit
| Dimension | Cresta | Nextiva |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $15 per seat / mo |
| Free plan | — | No |
| Deployment | — | Cloud |
| Integrations | — | 36+ |
| Compliance | ISO/IEC 42001, ISO/IEC 27701, PCI-DSS | SOC 2, ISO/IEC 27001, HIPAA, PCI DSS |
| Support | — | 24/7 phone support, 24/7 chat support, 24/7 email support, Help Center |
| Founded | 2017 | 2008 |
| Headquarters | Sunnyvale, California, US | Scottsdale, Arizona, USA |
| Employees | 501–1,000 | 1,001–5,000 |
| Funding | Series D · $270M raised | First external funding round (Goldman Sachs Asset Management) · $200M raised |
| Best for | Large enterprises in regulated industries with high-volume contact centers | Businesses from startups to enterprises that want phone service, contact center and AI customer conversations in one platform. |
Plans side by side
Cresta
Pricing not available.
Nextiva
Pros and cons
Themes from the AI answers that mention each brand
Cresta
Profile in progress.
Nextiva
- Unified communications plus contact center in one platform
- Strong uptime reliability (99.999% framework)
- Affordable plans for small and midsize teams
- High customer ratings in comparisons
- Omnichannel features that scale for startups
- Introductory annual prices may revert to higher list pricing at renewal
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Cresta vs Nextiva”, https://slateindex.ai/compare/cresta-vs-nextiva, data of Nov 3, 2026. Licence: CC BY 4.0.