Nextiva pricing 2026: plans and costs
How AI answers describe Nextiva pricing
Check renewal terms carefully: some introductory annual prices—particularly Nextiva’s—may revert to higher list pricing after the initial term unless the discounted rate is written into the contract.
Compared to: Genesys · RingCentral · Talkdesk CX Cloud
Quick pricing summary
- NEXT Core: $15 user/month (billed annually); $23 monthly
- NEXT Engage: $25 user/month (billed annually); $50 monthly
- NEXT Scale: $75 user/month
- Essential: $75 agent/month (from)
- Professional: Custom (contact sales)
- Premium: Custom (contact sales)
- XBert AI Employee: $99 month
- Annual billing: saves 50% vs monthly
- Worth noting: Annual pricing for new small business customers (1-100 employees) on 12-month+ terms; save up to 50% annually. Contact center matrix values are blank for business phone plans and vice versa. Monthly prices: Core $23, Engage $50.
Plans
NEXT Core
$15 user/month (billed annually); $23 monthly
- Unlimited Voice, Video
- 100 Business Text Messages per user
- Team Collaboration
- Skills-based Routing
- Basic CRM & Ticketing System
- Shared Team and Personal Inboxes
- CX Journey Builder
- 50 AI Transcriptions
- 50 AI Summarizations
- 50 AI Answer Assist Conversations
NEXT Engage
$25 user/month (billed annually); $50 monthly
- Everything in NEXT Core
- Live Chat & Chatbot
- 500 Business Text Messages per user
- 2,000 Toll-Free Inbound Minutes
- 3 Shared Team Inboxes
- Single Sign-On (Okta, Microsoft Entra ID)
- Send & Receive Virtual Faxes
- 200 AI Transcriptions
- 200 AI Summarizations
- 200 AI Answer Assist Conversations
NEXT Scale
$75 user/month
- Everything in NEXT Engage
- Unlimited Business Text Messages
- 10,000 Toll-Free Inbound Minutes
- Directory Sync
- Dedicated Onboarding Team
- Unlimited AI Transcriptions
- Unlimited AI Summarizations
- Unlimited AI Answer Assist Conversations
- Supervisor Monitoring
Essential
$75 agent/month (from)
- Omnichannel Capabilities
- Journey Orchestration
- AI Transcription & Summary
- Skills-Based Routing
- Voice & Web Chat
Professional
Custom contact sales
- Everything in Essential
- Advanced Self-Service
- Real-Time Supervisor Support
- Secure Payment (PCI-DSS)
- Progressive & Predictive Dialing
- More Channels Supported
Premium
Custom contact sales
- Everything in Professional
- Workforce Management
- Unlimited Skills-Based Routing
- Advanced Analytics
- Unlimited Channels
- In-Conversation Payments
XBert AI Employee
$99 month
- Packages starting at 100 conversations/month
- Handles phone, chat, & text messages
- Takes action in your systems
- Smart routing with full customer context
- 24/7 coverage
What you get on each plan
| Feature | NEXT Core | NEXT Engage | NEXT Scale | Essential | Professional | Premium | XBert AI Employee |
|---|---|---|---|---|---|---|---|
| Business Text Messages (per user) | 100 messages | 500 messages | Unlimited | ||||
| Live Chat & Chatbot | — | ✓ | ✓ | ||||
| Shared Team and Personal Inboxes | 1 shared + 1 personal | 3 shared + 1 personal | 10 shared + 1 personal | ||||
| Toll-Free Inbound Minutes | Add-on | 2,000 min | 10,000 min | ||||
| AI Transcriptions | 50 | 200 | Unlimited | ||||
| Supervisor Monitoring | — | — | ✓ | ||||
| Single Sign-On | — | ✓ | ✓ | ||||
| Dedicated Onboarding Team | — | — | ✓ | ||||
| Email channel | — | ✓ | ✓ | ||||
| SMS/Text Messaging | — | ✓ | ✓ | ||||
| Social Media Engagement | — | — | ✓ | ||||
| Smart Call Routing | Up to 5 agents | Up to 10 agents | Unlimited | ||||
| Dialing Modes (Progressive, Predictive) | — | ✓ | ✓ | ||||
| Workforce Management | — | Add-on | ✓ | ||||
| Advanced CX Analytics | — | — | ✓ | ||||
| Secure Payment Agent Assist (PCI) | — | ✓ | ✓ |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| XBert AI | $1.50 per conversation | NEXT Core, NEXT Engage, NEXT Scale |
| Toll-Free Number | Add-on (price not stated) | NEXT Core |
| Virtual Fax | Add-on (price not stated) | NEXT Core |
| Professional Services Package | Add-on (price not stated) | NEXT Core, NEXT Engage, NEXT Scale |
| Workforce Management | Add-on (price not stated) | Professional |
Nextiva pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| Nextiva | $15 per seat / mo | No | Per seat | — | |
| Genesys | — | — | — | — | Compare → |
| RingCentral | $20 per seat / mo | No | Per seat | Businesses from small companies to Fortune 1000 enterprises that want phone, contact center and meetings on one platform | Compare → |
| Talkdesk CX Cloud | $85 per seat / mo | No | Per seat | Global enterprises that want AI agents and human agents managed on one contact center platform. | Compare → |
| Five9 | — | — | — | Enterprises that want AI and human agents on one contact center platform. | Compare → |
List prices as published on www.nextiva.com/nextiva-pricing. Totals are worked examples, not quotes.