Nextiva

Every conversation runs on Nextiva.

Contact CenterScottsdale, Arizona, USA1,001–5,000 employeesFounded 2008

#9 of 48 in Contact Center100,000 customers (per nextiva.com)40% positive in AI answers

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Visibility score

15.7%

+1.6% vs last week

Weekly run · Nov 3

Data collected Nov 3, 2026·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run Nov 9, 2026

Nextiva ranks #9 of 48 in Contact Center with an AI visibility score of 15.7 (SlateIndex, Nov 3, 2026).
Nextiva's visibility rose 1.6 points since the previous weekly run.
Nextiva is most visible on Perplexity (32) and least on Google AI Mode (6.8).
AI engines name Nextiva in 23 of the 30 Contact Center buyer prompts SlateIndex tracks.
nextiva.com is the source AI engines cite most in answers about Nextiva, with 36 citations.

About

Company details for Nextiva

Nextiva is a business communications and customer experience platform that combines business phone, a contact center, live chat, email, social messaging and video meetings. Its NEXT platform keeps one customer history across channels for both staff and AI. XBert is an AI agent that answers calls and chats, books appointments and routes conversations to the team. It ranks #9 of 48 in Contact Center on SlateIndex and has a visibility score of 15.7 in the latest weekly run.

Founded in 2008 and headquartered in Scottsdale, Arizona, USA, the company employs 1,001–5,000 people. It has raised about $200M. Its differentiator: xBert AI handles calls, chats, texts and email with the same customer history that staff see, in one platform.

Website: nextiva.com
Categories: Contact Center
Company size: 1,001–5,000 employees
Headquarters: Scottsdale, Arizona, USA
Founded: 2008
Company type: Private, independent
Funding: First external funding round (Goldman Sachs Asset Management) · $200M raised
Customers: 100,000 · per nextiva.com
Pricing: $15 per seat / mo · per seat
Free trial: —
Deployment: Cloud
Integrations: 36+ native
Compliance: SOC 2, ISO/IEC 27001, HIPAA, PCI DSS
Support: 24/7 phone support, 24/7 chat support, 24/7 email support, Help Center

Facebook · facebook.com/Nextiva/X · x.com/nextiva LinkedIn · linkedin.com/company/nextiva YouTube · youtube.com/nextiva

Read from linkedin.com, nextiva.com, facebook.com, solutionsreview.com, help.nextiva.com · refreshed Nov 2, 2026.

AI visibility

Latest weekly run · Nov 3 · next run Nov 9

Visibility score

15.7%

across Contact Center answers, weighted by position

ChatGPT8.1%

AI Mode6.8%

Perplexity32%

Change

+1.6%

vs last week’s run

Category rank

#9 of 48

in Contact Center

Mentions

in this week’s run

Share of voice

4.5%

of AI mentions in Contact Center

Visibility score trend

Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.

Now15.7%

30-day changeup+1.5999999999999996pp

High · low15.7% · 14.1%

Rank#12 → #9

Nextiva gained 1.6 points over 1 weekly run in Contact Center. Genesys leads the category at 52.3%.

Media

Website and product screenshots for Nextiva

All media

Home page

Pricing page

AI mentions & citations

Recent answers that name Nextiva

All prompts

Which contact center platform has the best reviews?

Based on current user reviews across G2 and Capterra, Nextiva, Ringover, Talkdesk, and Genesys Cloud CX are among the strongest contact center platforms to consider.

ChatGPT · run of Nov 3

Most affordable contact center platform that is still reliable

teams, Nextiva is the best balance of affordability and reliability: plans start around $15/user/month, and it advertises 99.999% uptime, 24/7 support, and inbound contact-center capabilities.

Perplexity · run of Nov 3

Where can I sign up for a contact center platform?

Nextiva : Offers bundled unified communications and contact center features, with a dedicated sign-up and demo flow available on the Nextiva Contact Center Site.

Google AI Mode · run of Nov 3

How much does Amazon Connect cost?

Google AI Mode · run of Nov 3

Which Contact Center tools offer annual discounts?

Check renewal terms carefully: some introductory annual prices—particularly Nextiva’s—may revert to higher list pricing after the initial term unless the discounted rate is written into the contract.

Perplexity · run of Nov 3

What are the pros and cons of 8x8?

One important question: Are you evaluating 8x8 against RingCentral, Nextiva, Zoom Phone or another provider?

ChatGPT · run of Nov 3

What are the best Contact Center tools in 2026?

Nextiva: Ideal for mid-sized organizations looking to combine standard business phone features with a streamlined omnichannel contact center without managing complex legacy hardware.

Google AI Mode · run of Nov 3

Which contact center platform has transparent pricing?

Google AI Mode · run of Nov 3

Products & features

What Nextiva sells

NEXT Platform

Unified communications and CX platform connecting every channel, customer record and workflow, with AI.

XBert AI

AI employee that answers calls, handles chats and texts, books appointments and routes to staff.

Contact Center

Omnichannel customer experience platform for contact center teams.

Business Phone

Phone service for businesses of any size.

Strengths engines cite

Unified communications plus contact center in one platform
Strong uptime reliability (99.999% framework)
Affordable plans for small and midsize teams
High customer ratings in comparisons
Omnichannel features that scale for startups

Target market & buyers

Businesses of all sizes, from small businesses to enterprises.

Notable customers include Stanley Steemer, DirectBuy, Aqua-Tots Swim Schools, Nothing Bundt Cakes, Shelby American, DHL Global Logistics, Hyundai.

Industry	Primary use case
Healthcare	Streamlining patient operations
Accounting	Delivering secure, reliable client service
Real Estate	Closing deals faster
Retail	Increasing sales and loyalty
Automotive	Driving service revenue
Restaurants	Filling more tables

Funding & recent developments

Funding

Round	Year	Amount
First external funding round (Goldman Sachs Asset Management)	2021	$200M

Latest known round	Total raised
First external funding round (Goldman Sachs Asset Management)	$200M

Recent developments

Apr 2026ProductAssembled workforce-management integration added
The 2026 Contact Center release notes list an Assembled workforce-management integration.
Aug 2025CompanyNamed Strong Performer in Gartner Peer Insights report
Nextiva was named a Strong Performer in the 2025 Gartner Peer Insights Voice of the Customer for Contact Center as a Service.

Competitive landscape

How Nextiva compares with its top three alternatives

All alternatives

Nextiva most often appears alongside Genesys, RingCentral, Talkdesk CX Cloud in AI answers.

vsNextiva vs Genesys15.7% vs 52.3% visibility · Genesys leadsFull comparison vsNextiva vs RingCentral15.7% vs 14.6% visibility · Nextiva leadsFull comparison vsNextiva vs Talkdesk CX Cloud15.7% vs 26.1% visibility · Talkdesk CX Cloud leadsFull comparison

Brand	Visibility	Share of voice	vs last week	Starting price
Nextiva	15.7%	4.5%	up+1.6%	$15 / seat / mo
Genesys	52.3%	8.9%	down−2.3%	Pricing not available
RingCentral	14.6%	4.7%	up+0.2%	$20 / seat / mo
Talkdesk CX Cloud	26.1%	6.7%	down−0.5%	$85 / seat / mo
Five9	28.5%	6.2%	up+1.1%	Pricing not available