FieldEdge vs ServiceNow
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
ServiceNow is the stronger AI pick in Field Service Management: it has a visibility score of 15.8 versus 3.5 for FieldEdge, and ranks ahead in 100% of the answers that name both.
Choose FieldEdge if…
- You need SOC 2 or GDPR compliance coverage
- Recommended for HVAC and plumbing businesses
- Listed as a strong alternative among field service platforms
Choose ServiceNow if…
- You want the brand AI engines rank higher (15.8 vs 3.5)
- AI answers describe it more positively (36% vs 14% positive)
- You need ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or ISO 9001 or ISO 22301 or ISO/IEC 42001 or SOC 2 Type II or FedRAMP High P-ATO coverage
- You prefer a larger, established vendor (5,000+ employees)
AI visibility side by side
Latest weekly run · Nov 3
| Metric | FieldEdge | ServiceNow |
|---|---|---|
| Visibility score | 3.5% | 15.8% |
| Change vs last week | New | New |
| Rank in Field Service Management | #23 | #7 |
| Share of voice | 1.5% | 3.9% |
| Mentions this run | 8 | 21 |
| Positive in AI answers | 14% | 36% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
FieldEdge 0pp · ServiceNow 0pp over 0 weekly runs.
Engine by engine
ServiceNow leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | FieldEdge | ServiceNow |
|---|---|---|---|
| Official website of the top field service management software vendors | ChatGPT | #13 | #6 |
Features, pricing & fit
| Dimension | FieldEdge | ServiceNow |
|---|---|---|
| Pricing model | Flat tiers | — |
| Entry price | Contact sales | — |
| Free plan | No | — |
| Deployment | Cloud-based SaaS | Cloud |
| Compliance | SOC 2, GDPR compliance | ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO 9001, ISO 22301, ISO/IEC 42001, SOC 2 Type II, FedRAMP High P-ATO |
| Support | Chat (Select plan), Email and phone (Premier plan), Dedicated customer success representative (Elite plan) | — |
| Founded | 1980 | 2004 |
| Headquarters | Atlanta, Georgia, United States | Santa Clara, CA |
| Employees | 201–500 | 5,000+ |
| Funding | Series A · $10M raised | IPO |
| Best for | Small and mid-sized HVAC, plumbing and electrical contractors running multiple trucks. | — |
Plans side by side
ServiceNow
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
FieldEdge
- Recommended for HVAC and plumbing businesses
- Listed as a strong alternative among field service platforms
- Requires custom quote-based contracts and sales contact for pricing
ServiceNow
- Dominant enterprise leader in IT service management
- Strong workflow automation and low-code app development
- Connects customer service, IT and field operations
- Strong out-of-the-box integrations with major CRMs
- Ranked highly by analysts and G2
- Long implementation times
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “FieldEdge vs ServiceNow”, https://slateindex.ai/compare/fieldedge-vs-servicenow, data of Nov 3, 2026. Licence: CC BY 4.0.