Five9Smarter CX with every interaction.

JustCallAI-powered phone and SMS platform for sales and support teams

Comparison · Contact Center · weekly run Nov 3

Five9 vs JustCall

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Five9 is the stronger AI pick in Contact Center: it has a visibility score of 28.5 versus 5.3 for JustCall, and ranks ahead in 100% of the answers that name both.

Choose Five9 if…

You want the brand AI engines rank higher (28.5 vs 5.3)
You need more native integrations (300+ vs 100+)
You need SOC 2 Type II or HIPAA or PCI-DSS or GDPR or C5 or ISO 27001 or DORA or ISO/IEC 27017:2015 or CSA STAR or TX-RAMP Level 2 or Cyber Essentials or CPNI coverage
You prefer a larger, established vendor (1,001–5,000 employees)

Choose JustCall if…

AI answers describe it more positively (75% vs 48% positive)
You need SOC 2 Type 2 or ISO 27001:2022 coverage
Top pick for CRM-connected sales and support
Free 14-day trial without credit card

AI visibility side by side

Latest weekly run · Nov 3

Metric	Five9	JustCall
Visibility score	28.5%	5.3%
Change vs last week	up+1.1%	up+0.9%
Rank in Contact Center	#4	#22
Share of voice	6.2%	1.4%
Mentions this run	36	9
Positive in AI answers	48%	75%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Five9 +1pp · JustCall +0.8999999999999995pp over 1 weekly runs.

Engine by engine

Five9 leads on 3 of 3 engines

ChatGPT

35.8%

2.5%

AI Mode

28.9%

2.6%

Perplexity

20.9%

10.7%

Five9JustCall

Head to head in AI answers

3 engine answers name both brands

3Five9 ranked higher

0JustCall ranked higher

Prompt	Engine	Five9	JustCall
Best contact center platform for enterprise	Perplexity	#4	#10
Compare the leading Contact Center platforms	Perplexity	#3	#18
What is the typical pricing model for Contact Center software?	ChatGPT	#1	#7

Features, pricing & fit

Dimension	Five9	JustCall
Pricing model	—	Per seat
Entry price	—	$29 per seat / mo
Free plan	—	No · 14-day trial
Deployment	Cloud	Cloud
Integrations	300+	100+
Compliance	SOC 2 Type II, HIPAA, PCI-DSS, GDPR, C5, ISO 27001, DORA, ISO/IEC 27017:2015, CSA STAR, TX-RAMP Level 2, Cyber Essentials, CPNI	SOC 2 Type 2, ISO 27001:2022
Support	Support portal, Community, Training, Documentation	Dedicated phone support line on Business and SalesPro plans, Dedicated success manager and personalized onboarding on SalesPro, Help Center knowledge base
Founded	2001	2016
Headquarters	San Ramon, CA	Palo Alto, California
Employees	1,001–5,000	201–500
Funding	Post-IPO convertible	Series B · $59M raised
Best for	Enterprises that want AI and human agents on one contact center platform.	Sales and support teams that want phone, SMS and AI calling in one platform without adding headcount

Plans side by side

Five9

Pricing not available.

JustCall

Team$29per user/month, billed annually (minimum 2 licenses)

Pro$49per user/month, billed annually (minimum 2 licenses)

Pro Plus$89per user/month, billed annually (minimum 2 licenses)

BusinessCustomper user/month, billed annually (minimum 10 licenses)

SalesProCustomper user/month, billed annually (minimum 2 licenses)

JustCall pricing

Pros and cons

Themes from the AI answers that mention each brand

Five9

Cloud-native architecture seen as scalable and reliable
Strong blended inbound and outbound capabilities
Robust AI and automation features
Well regarded analyst standing, Gartner Magic Quadrant Leader
Strong digital self-service

Expensive quickly at enterprise scale
No robust free tier
Potential feature gaps in workforce management, quality management and analytics for large operations