Five9Smarter CX with every interaction.

SprinklrThe definitive AI-native platform for extraordinary customer experiences

Comparison · Contact Center · weekly run Nov 3

Five9 vs Sprinklr

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Five9 is the stronger AI pick in Contact Center: it has a visibility score of 28.5 versus 1.9 for Sprinklr, and ranks ahead in 100% of the answers that name both.

Choose Five9 if…

You want the brand AI engines rank higher (28.5 vs 1.9)
AI answers describe it more positively (48% vs 38% positive)
You need SOC 2 Type II or PCI-DSS or GDPR or ISO 27001 or DORA or ISO/IEC 27017:2015 or CSA STAR or TX-RAMP Level 2 or Cyber Essentials or CPNI coverage
Cloud-native architecture seen as scalable and reliable

Choose Sprinklr if…

You need ISO/IEC 27001 or SOC 1 or SOC 2 or SOC 3 or PCI DSS or FedRAMP LI-SaaS or CSA STAR Level 1 or TISAX coverage
Built for large, complex global enterprises
Broad coverage across 30+ digital channels and voice
Unified customer experience and governance stack

AI visibility side by side

Latest weekly run · Nov 3

Metric	Five9	Sprinklr
Visibility score	28.5%	1.9%
Change vs last week	up+1.1%	up+0.1%
Rank in Contact Center	#4	#29
Share of voice	6.2%	1%
Mentions this run	36	6
Positive in AI answers	48%	38%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Five9 +1pp · Sprinklr +0.09999999999999987pp over 1 weekly runs.

Engine by engine

Five9 leads on 3 of 3 engines

ChatGPT

35.8%

2.9%

AI Mode

28.9%

0.9%

Perplexity

20.9%

1.9%

Five9Sprinklr

Head to head in AI answers

6 engine answers name both brands

6Five9 ranked higher

0Sprinklr ranked higher

Prompt	Engine	Five9	Sprinklr
What is a contact center platform and when does a company need one?	ChatGPT	#3	#11
Which Contact Center vendors do analysts recommend?	ChatGPT	#5	#11
Which Contact Center vendors do analysts recommend?	Perplexity	#4	#12
Official website of the top contact center platform vendors	ChatGPT	#3	#13
Official website of the top contact center platform vendors	AI Mode	#2	#10
Official website of the top contact center platform vendors	Perplexity	#3	#17

Features, pricing & fit

Dimension	Five9	Sprinklr
Deployment	Cloud	—
Integrations	300+	—
Compliance	SOC 2 Type II, HIPAA, PCI-DSS, GDPR, C5, ISO 27001, DORA, ISO/IEC 27017:2015, CSA STAR, TX-RAMP Level 2, Cyber Essentials, CPNI	ISO/IEC 27001, SOC 1, SOC 2, SOC 3, PCI DSS, FedRAMP LI-SaaS, HIPAA, CSA STAR Level 1, TISAX, C5
Support	Support portal, Community, Training, Documentation	Help Center, Release Notes, Training
Founded	2001	2009
Headquarters	San Ramon, CA	New York, NY, USA
Employees	1,001–5,000	1,001–5,000
Funding	Post-IPO convertible	Initial public offering (NYSE: CXM) · $579M raised
Best for	Enterprises that want AI and human agents on one contact center platform.	Large enterprises that run social, marketing, customer feedback and contact center teams and want them on one platform.

Pros and cons

Themes from the AI answers that mention each brand

Five9

Cloud-native architecture seen as scalable and reliable
Strong blended inbound and outbound capabilities
Robust AI and automation features
Well regarded analyst standing, Gartner Magic Quadrant Leader
Strong digital self-service

Expensive quickly at enterprise scale
No robust free tier
Potential feature gaps in workforce management, quality management and analytics for large operations