FreePBXFree open-source PBX built on Asterisk
vs
GladlyCustomer experience AI built to engage, not deflect.
Comparison · Contact Center · weekly run Nov 3
FreePBX vs Gladly
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gladly is the stronger AI pick in Contact Center: it has a visibility score of 0.6 versus 0 for FreePBX.
Choose FreePBX if…
No clear advantage in the published data.
Choose Gladly if…
- You want the brand AI engines rank higher (0.6 vs 0)
- You need SOC 2 Type II or PCI DSS or HIPAA or GDPR or CCPA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
AI visibility side by side
Latest weekly run · Nov 3
| Metric | FreePBX | Gladly |
|---|---|---|
| Visibility score | 0% | 0.6% |
| Change vs last week | no change0% | down−1.5% |
| Rank in Contact Center | #42 | #38 |
| Share of voice | 0% | 0.2% |
| Mentions this run | 0 | 1 |
| Positive in AI answers | — | 75% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
FreePBX 0pp · Gladly −1.5pp over 1 weekly runs.
Engine by engine
Gladly leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreePBXGladly
Head to head in AI answers
0 engine answers name both brands
0FreePBX ranked higher
0Gladly ranked higher
Features, pricing & fit
| Dimension | FreePBX | Gladly |
|---|---|---|
| Deployment | Self-hosted software, cloud images, and Sangoma-certified appliances | Cloud (SaaS) |
| Compliance | — | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA |
| Support | Community forum | — |
| Founded | 2004 | 2014 |
| Headquarters | 100 Renfrew Dr, Markham, Ontario, Canada | San Francisco, California, United States |
| Employees | — | 201–500 |
| Funding | — | Funding round led by AVP |
| Best for | Cloud PBX providers, VoIP providers, and contact center software vendors, based on G2 review data | Retail and ecommerce brands that want one AI and agent platform for both selling and service |
Pros and cons
Themes from the AI answers that mention each brand
FreePBX
Profile in progress.
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “FreePBX vs Gladly”, https://slateindex.ai/compare/freepbx-vs-gladly, data of Nov 3, 2026. Licence: CC BY 4.0.