FreshworksAI-powered, unified service operations platform
vs
GongSales Enablement
Comparison · Sales Engagement · weekly run Nov 3
Freshworks vs Gong
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gong is the stronger AI pick in Sales Engagement: it has a visibility score of 5.6 versus 0 for Freshworks.
Choose Freshworks if…
- You need SOC 2 Type II or ISO 27001 or ISO 27701 coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose Gong if…
- You want the brand AI engines rank higher (5.6 vs 0)
- AI answers describe it more positively (39% vs 26% positive)
- You need SOC 2 Type 2 or ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 or ISO/IEC 27701 or ISO/IEC 42001 or CSA STAR Registry or EU-U.S. Data Privacy Framework coverage
- Strong conversation intelligence for call capture and analysis
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Gong |
|---|---|---|
| Visibility score | 0% | 5.6% |
| Change vs last week | down−0.4% | down−0.6% |
| Rank in Sales Engagement | #49 | #19 |
| Share of voice | 0% | 2% |
| Mentions this run | 0 | 13 |
| Positive in AI answers | 26% | 39% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.4pp · Gong −0.6000000000000005pp over 1 weekly runs.
Engine by engine
Gong leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksGong
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Gong ranked higher
Features, pricing & fit
| Dimension | Freshworks | Gong |
|---|---|---|
| Deployment | Cloud | — |
| Integrations | — | 300+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type 2, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, ISO/IEC 42001, PCI DSS, CSA STAR Registry, EU-U.S. Data Privacy Framework |
| Founded | 2010 | 2015 |
| Headquarters | San Mateo, California, United States | San Francisco, California |
| Employees | 5,000+ | 1,001–5,000 |
| Funding | IPO | Series E · $584M raised |
| Best for | — | Sales, revenue and enablement teams at enterprises, including high-performing revenue teams in every industry |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Gong
- Strong conversation intelligence for call capture and analysis
- Useful coaching insights from sales calls
- Deal inspection and revenue insights
- Seen as an industry heavyweight and critical enablement infrastructure
- Less suited than dedicated tools for sequencing alone
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Gong”, https://slateindex.ai/compare/freshworks-vs-gong, data of Nov 3, 2026. Licence: CC BY 4.0.