FreshworksAI-powered, unified service operations platform
vs
Halo (HaloITSM)Intuitive ITSM Software, Delivered by Experts
Comparison · Help Desk · weekly run Nov 3
Freshworks vs Halo (HaloITSM)
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Help Desk: it has a visibility score of 61.5 versus 0 for Halo (HaloITSM).
Choose Freshworks if…
- You want the brand AI engines rank higher (61.5 vs 0)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose Halo (HaloITSM) if…
- You need FedRAMP coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Halo (HaloITSM) |
|---|---|---|
| Visibility score | 61.5% | 0% |
| Change vs last week | up+1.7% | New |
| Rank in Help Desk | #1 | #36 |
| Share of voice | 12.9% | 0% |
| Mentions this run | 65 | 0 |
| Positive in AI answers | 26% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +1.7000000000000028pp · Halo (HaloITSM) 0pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksHalo (HaloITSM)
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Halo (HaloITSM) ranked higher
Features, pricing & fit
| Dimension | Freshworks | Halo (HaloITSM) |
|---|---|---|
| Deployment | Cloud | — |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | FedRAMP |
| Support | — | Training and consultancy services |
| Founded | 2010 | 1994 |
| Headquarters | San Mateo, California, United States | Stowmarket, England, United Kingdom |
| Employees | 5,000+ | 201–500 |
| Funding | IPO | — |
| Best for | — | Enterprises that need an AI-driven, ITIL-compliant service desk. |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Halo (HaloITSM)
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Halo (HaloITSM)”, https://slateindex.ai/compare/freshworks-vs-halo-haloitsm, data of Nov 3, 2026. Licence: CC BY 4.0.