FreshworksAI-powered, unified service operations platform
vs
InfobipBuild meaningful customer relationships across any communication channel
Comparison · Contact Center · weekly run Nov 3
Freshworks vs Infobip
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Contact Center: it has a visibility score of 6.5 versus 0.3 for Infobip.
Choose Freshworks if…
- You want the brand AI engines rank higher (6.5 vs 0.3)
- You need SOC 2 Type II or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose Infobip if…
- You need ISO 9001 or ISO 27018 or ISO 22301 or SOC 2 Type 2 or CSA STAR Level 1 registration or Spain ENS basic compliance coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Infobip |
|---|---|---|
| Visibility score | 6.5% | 0.3% |
| Change vs last week | down−1.6% | up+0.3% |
| Rank in Contact Center | #20 | #40 |
| Share of voice | 2.2% | 0.1% |
| Mentions this run | 12 | 1 |
| Positive in AI answers | 26% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +0.09999999999999964pp · Infobip +0.3pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksInfobip
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Infobip ranked higher
Features, pricing & fit
| Dimension | Freshworks | Infobip |
|---|---|---|
| Deployment | Cloud | — |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | ISO 9001, ISO 27001, ISO 27018, ISO 22301, SOC 2 Type 2, CSA STAR Level 1 registration, Spain ENS basic compliance |
| Support | — | Support center, Service status page |
| Founded | 2010 | 2006 |
| Headquarters | San Mateo, California, United States | London, United Kingdom |
| Employees | 5,000+ | 1,001–5,000 |
| Funding | IPO | Debt facility (BlackRock and Blue Owl as lenders) |
| Best for | — | Enterprises and digital natives that need to message customers across many channels and countries |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Infobip
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Infobip”, https://slateindex.ai/compare/freshworks-vs-infobip, data of Nov 3, 2026. Licence: CC BY 4.0.