FreshworksAI-powered, unified service operations platform
vs
InstantlyTurn leads into clients with automated outreach, a B2B lead database, email deliverability tools, and an AI-powered CRM.
Comparison · Sales Engagement · weekly run Nov 3
Freshworks vs Instantly
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Instantly is the stronger AI pick in Sales Engagement: it has a visibility score of 10.1 versus 0 for Freshworks.
Choose Freshworks if…
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose Instantly if…
- You want the brand AI engines rank higher (10.1 vs 0)
- AI answers describe it more positively (28% vs 26% positive)
- Cost-effective platform for cold email outreach
- Strong for high-volume cold email outbound and lead generation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Instantly |
|---|---|---|
| Visibility score | 0% | 10.1% |
| Change vs last week | down−0.4% | up+0.1% |
| Rank in Sales Engagement | #49 | #9 |
| Share of voice | 0% | 3% |
| Mentions this run | 0 | 19 |
| Positive in AI answers | 26% | 28% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.4pp · Instantly +0.09999999999999964pp over 1 weekly runs.
Engine by engine
Instantly leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksInstantly
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Instantly ranked higher
Features, pricing & fit
| Dimension | Freshworks | Instantly |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | $47 / mo |
| Free plan | — | No |
| Deployment | Cloud | Web-based |
| Integrations | — | 50+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | — |
| Support | — | Chat support, Premium live support, Dedicated account manager and shared Slack channel on Enterprise plans |
| Founded | 2010 | 2021 |
| Headquarters | San Mateo, California, United States | Sheridan, Wyoming, United States |
| Employees | 5,000+ | 51–200 |
| Funding | IPO | Bootstrapped |
| Best for | — | Small teams, agencies and freelancers running cold email outbound at scale. |
Plans side by side
Freshworks
Pricing not available.
Instantly
Outreach Growth$47month
Outreach Hypergrowth$107month
Outreach Light Speed$358month
Outreach EnterpriseCustomcustom
Credits Growth$47month
Credits Supersonic$97month
Hyper Credits$197month (from)
Credits EnterpriseCustomcustom
Starter Bundle$94month
Scale Bundle$194month
Agency Bundle$555month
VIPCustomcustom
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Instantly
- Cost-effective platform for cold email outreach
- Strong for high-volume cold email outbound and lead generation
- Deliverability, warm-up and sending infrastructure
- Good for agencies managing many sending accounts
- Highest G2 rating among sales engagement platforms
- Narrow focus on cold email rather than an all-in-one platform
- Not a complete CRM or full sales engagement suite
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Instantly”, https://slateindex.ai/compare/freshworks-vs-instantly, data of Nov 3, 2026. Licence: CC BY 4.0.