Freshworks vs monday.com
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in CRM: it has a visibility score of 18 versus 10.1 for monday.com, and ranks ahead in 62% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (18 vs 10.1)
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
Choose monday.com if…
- AI answers describe it more positively (33% vs 26% positive)
- You need SOC 1 Type II or SOC 3 or ISO/IEC 27001:2022 or ISO/IEC 27018:2019 or ISO/IEC 27017:2015 or ISO/IEC 27032:2023 or ISO/IEC 27701:2019 or CSA STAR or TX-RAMP coverage
- Highly customizable visual boards and workspace
- Strong workflow automation
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | monday.com |
|---|---|---|
| Visibility score | 18% | 10.1% |
| Change vs last week | up+2.6% | down−2.3% |
| Rank in CRM | #6 | #7 |
| Share of voice | 5.9% | 4% |
| Mentions this run | 28 | 18 |
| Positive in AI answers | 26% | 33% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +2.5999999999999996pp · monday.com −2.200000000000001pp over 1 weekly runs.
Engine by engine
Freshworks leads on 2 of 3 engines
Head to head in AI answers
13 engine answers name both brands
| Prompt | Engine | Freshworks | monday.com |
|---|---|---|---|
| What are the best CRM tools in 2026? | ChatGPT | #8 | #7 |
| What are the best CRM tools in 2026? | AI Mode | #8 | #3 |
| What are the best CRM tools in 2026? | Perplexity | #6 | #5 |
| Alternatives to the most popular CRM | ChatGPT | #5 | #7 |
| Alternatives to the most popular CRM | Perplexity | #6 | #7 |
| Which CRM vendors do analysts recommend? | ChatGPT | #14 | #10 |
| Which CRM vendors do analysts recommend? | Perplexity | #9 | #10 |
| Which CRM offers a free trial? | Perplexity | #2 | #4 |
| Which CRM has transparent pricing? | AI Mode | #2 | #3 |
| Which CRM tools offer annual discounts? | ChatGPT | #3 | #4 |
| Which CRM tools offer annual discounts? | Perplexity | #5 | #2 |
| Official website of the top CRM vendors | ChatGPT | #8 | #12 |
Features, pricing & fit
| Dimension | Freshworks | monday.com |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | Free; paid from $9 per seat / mo |
| Free plan | — | Yes |
| Deployment | Cloud | Cloud |
| Integrations | — | 850+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 1 Type II, SOC 2 Type II, SOC 3, ISO/IEC 27001:2022, ISO/IEC 27018:2019, ISO/IEC 27017:2015, ISO/IEC 27032:2023, ISO/IEC 27701:2019, CSA STAR, TX-RAMP |
| Support | — | Help center, 24/7 support, Enterprise onboarding and training, Webinars |
| Founded | 2010 | 2012 |
| Headquarters | San Mateo, California, United States | Tel Aviv, Israel |
| Employees | 5,000+ | 1,001–5,000 |
| Funding | IPO | Post-IPO Equity · $235M raised |
| Best for | — | Teams that want their CRM on the same platform as their project and delivery work |
Plans side by side
Freshworks
Pricing not available.
monday.com
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
monday.com
- Highly customizable visual boards and workspace
- Strong workflow automation
- User-friendly and quick to onboard teams
- Top ratings and high user satisfaction
- Clear, transparent per-seat pricing tiers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs monday.com”, https://slateindex.ai/compare/freshworks-vs-monday-com, data of Nov 3, 2026. Licence: CC BY 4.0.