Freshworks vs ProProfs Knowledge Base
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Knowledge Management: it has a visibility score of 1.3 versus 0.7 for ProProfs Knowledge Base.
Choose Freshworks if…
- You want the brand AI engines rank higher (1.3 vs 0.7)
- AI answers describe it more positively (26% vs 0% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose ProProfs Knowledge Base if…
- free-forever tier with unlimited public views
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | ProProfs Knowledge Base |
|---|---|---|
| Visibility score | 1.3% | 0.7% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #41 | #43 |
| Share of voice | 0.6% | 0.2% |
| Mentions this run | 3 | 1 |
| Positive in AI answers | 26% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks 0pp · ProProfs Knowledge Base 0pp over 0 weekly runs.
Engine by engine
Freshworks leads on 2 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Freshworks | ProProfs Knowledge Base |
|---|---|---|
| Deployment | Cloud | Cloud hosted, with no installation |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | — |
| Founded | 2010 | — |
| Headquarters | San Mateo, California, United States | Santa Monica, California |
| Employees | 5,000+ | 201–500 |
| Funding | IPO | — |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
ProProfs Knowledge Base
- free-forever tier with unlimited public views
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Freshworks vs ProProfs Knowledge Base”, https://slateindex.ai/compare/freshworks-vs-proprofs-knowledge-base, data of Nov 3, 2026. Licence: CC BY 4.0.