FreshworksAI-powered, unified service operations platform
vs
SegmentCollect, unify, and enrich customer data across any app or device.
Comparison · CRM · weekly run Nov 3
Freshworks vs Segment
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in CRM: it has a visibility score of 18 versus 2.6 for Segment.
Choose Freshworks if…
- You want the brand AI engines rank higher (18 vs 2.6)
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- Affordable pricing and good value
- Free tier or free trial available
Choose Segment if…
- You need SOC 2 Type I or HIPAA eligibility or PCI DSS Level 1 or Binding Corporate Rules or ISO/IEC 27001 or ISO/IEC 27017 or ISO/IEC 27018 coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Segment |
|---|---|---|
| Visibility score | 18% | 2.6% |
| Change vs last week | up+2.6% | New |
| Rank in CRM | #6 | #20 |
| Share of voice | 5.9% | 0.9% |
| Mentions this run | 28 | 4 |
| Positive in AI answers | 26% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +2.5999999999999996pp · Segment +2.6pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksSegment
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Segment ranked higher
Features, pricing & fit
| Dimension | Freshworks | Segment |
|---|---|---|
| Deployment | Cloud | — |
| Integrations | — | 750+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type II, SOC 2 Type I, HIPAA eligibility, PCI DSS Level 1, Binding Corporate Rules, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018 |
| Support | — | Help Center, Support plans, Live chat for paid support customers starting October 5, 2026 |
| Founded | 2010 | — |
| Headquarters | San Mateo, California, United States | — |
| Employees | 5,000+ | — |
| Funding | IPO | Series D · $284M raised |
| Best for | — | Teams that want to collect first-party customer data once and send it to a data warehouse or many other tools. |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Segment
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs Segment”, https://slateindex.ai/compare/freshworks-vs-segment, data of Nov 3, 2026. Licence: CC BY 4.0.