FreshworksAI-powered, unified service operations platform
vs
ShelfNext-generation knowledge and governance platform for accurate GenAI answers.
Comparison · Knowledge Management · weekly run Nov 3
Freshworks vs Shelf
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Shelf is the stronger AI pick in Knowledge Management: it has a visibility score of 1.5 versus 1.3 for Freshworks.
Choose Freshworks if…
- You need ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose Shelf if…
- You want the brand AI engines rank higher (1.5 vs 1.3)
- AI answers describe it more positively (67% vs 26% positive)
- You need GDPR or CCPA coverage
- Recommended by analysts for knowledge management
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | Shelf |
|---|---|---|
| Visibility score | 1.3% | 1.5% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #41 | #38 |
| Share of voice | 0.6% | 0.7% |
| Mentions this run | 3 | 4 |
| Positive in AI answers | 26% | 67% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks 0pp · Shelf 0pp over 0 weekly runs.
Engine by engine
Shelf leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksShelf
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0Shelf ranked higher
Features, pricing & fit
| Dimension | Freshworks | Shelf |
|---|---|---|
| Deployment | Cloud | Cloud-hosted on AWS, with data centers in the US, Canada and EU |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | SOC 2 Type II, GDPR, CCPA |
| Support | — | Contact form on the website, Developer portal with API specs, cookbooks and SDKs |
| Founded | 2010 | — |
| Headquarters | San Mateo, California, United States | New York City, NY, United States |
| Employees | 5,000+ | 51–200 |
| Funding | IPO | Series B · $61M raised |
| Best for | — | Business and knowledge management teams that need governed enterprise knowledge, and technical teams that want a data layer under their own AI applications. |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
Shelf
- Recommended by analysts for knowledge management
- Suited to customer-service and contact-center knowledge management
- Recommended for vendor landscape and competitive intelligence databases
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Freshworks vs Shelf”, https://slateindex.ai/compare/freshworks-vs-shelf, data of Nov 3, 2026. Licence: CC BY 4.0.