FreshworksAI-powered, unified service operations platform
vs
SmartReach.ioEnd-to-end cold email software, plus LinkedIn and calls.
Comparison · Sales Engagement · weekly run Nov 3
Freshworks vs SmartReach.io
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
SmartReach.io is the stronger AI pick in Sales Engagement: it has a visibility score of 3.3 versus 0 for Freshworks.
Choose Freshworks if…
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
- Affordable pricing and good value
- Free tier or free trial available
Choose SmartReach.io if…
- You want the brand AI engines rank higher (3.3 vs 0)
- AI answers describe it more positively (50% vs 26% positive)
- No per-seat charges
- 14-day free trial
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | SmartReach.io |
|---|---|---|
| Visibility score | 0% | 3.3% |
| Change vs last week | down−0.4% | up+2.3% |
| Rank in Sales Engagement | #49 | #24 |
| Share of voice | 0% | 0.7% |
| Mentions this run | 0 | 5 |
| Positive in AI answers | 26% | 50% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks −0.4pp · SmartReach.io +2.3pp over 1 weekly runs.
Engine by engine
SmartReach.io leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksSmartReach.io
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0SmartReach.io ranked higher
Features, pricing & fit
| Dimension | Freshworks | SmartReach.io |
|---|---|---|
| Pricing model | — | Flat tiers |
| Entry price | — | $29 / mo |
| Free plan | — | No · 14-day trial |
| Deployment | Cloud | Cloud-hosted SaaS |
| Integrations | — | 8000+ |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | — |
| Support | — | Help, Chat, On-call and screenshare support on higher tiers, Dedicated Success Manager on higher tiers |
| Founded | 2010 | 2016 |
| Headquarters | San Mateo, California, United States | Hyderabad, Telangana, India |
| Employees | 5,000+ | 11–50 |
| Funding | IPO | Pre-seed · $0M raised |
| Best for | — | Sales teams and agencies running cold email outreach at scale across several channels. |
Plans side by side
Freshworks
Pricing not available.
SmartReach.io
Email Outreach Basic$29month
Email Outreach Plus$89month
Email Outreach Pro$199month
Email Outreach Scale$499month
Sales Engagement Basic$39month
Sales Engagement Plus$99month
Sales Engagement Pro$249month
Sales Engagement Scale$599month
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
SmartReach.io
- No per-seat charges
- 14-day free trial
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs SmartReach.io”, https://slateindex.ai/compare/freshworks-vs-smartreach-io, data of Nov 3, 2026. Licence: CC BY 4.0.