FreshworksAI-powered, unified service operations platform
vs
XWikiThe Advanced Open-Source Enterprise Wiki
Comparison · Knowledge Management · weekly run Nov 3
Freshworks vs XWiki
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Knowledge Management: it has a visibility score of 1.3 versus 0.3 for XWiki.
Choose Freshworks if…
- You want the brand AI engines rank higher (1.3 vs 0.3)
- AI answers describe it more positively (26% vs 0% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- You prefer a larger, established vendor (5,000+ employees)
Choose XWiki if…
No clear advantage in the published data.
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | XWiki |
|---|---|---|
| Visibility score | 1.3% | 0.3% |
| Change vs last week | New | New |
| Rank in Knowledge Management | #41 | #48 |
| Share of voice | 0.6% | 0.2% |
| Mentions this run | 3 | 1 |
| Positive in AI answers | 26% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks 0pp · XWiki 0pp over 0 weekly runs.
Engine by engine
Freshworks leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
FreshworksXWiki
Head to head in AI answers
0 engine answers name both brands
0Freshworks ranked higher
0XWiki ranked higher
Features, pricing & fit
| Dimension | Freshworks | XWiki |
|---|---|---|
| Deployment | Cloud | Self-hosted or on-premise, plus a managed cloud service (XWiki Cloud) and Docker images. |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | — |
| Support | — | Community support, Professional support |
| Founded | 2010 | 2004 |
| Headquarters | San Mateo, California, United States | Paris, France |
| Employees | 5,000+ | 51–200 |
| Funding | IPO | NGI funding (European Commission) for the WAISE project · $0M raised |
| Best for | — | Organisations that need a knowledge base, collaborative intranet, public website or business applications built inside a wiki. |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
XWiki
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Freshworks vs XWiki”, https://slateindex.ai/compare/freshworks-vs-xwiki, data of Nov 3, 2026. Licence: CC BY 4.0.