Genesys vs LiveChat

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

LiveChat is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 40.1 versus 1 for Genesys, and ranks ahead in 50% of the answers that name both.

Choose Genesys if…

AI answers describe it more positively (47% vs 36% positive)
You need a self-hosted or on-premises option
You need PCI DSS or ISO 27001:2022 or ISO 27017 or ISO 27018 or ISO 42001:2023 or SOC 1 Type 2 or HIPAA or HITRUST or FedRAMP Class C (Moderate) for Genesys Cloud CX coverage
You prefer a larger, established vendor (5,000+ employees)

Choose LiveChat if…

You want the brand AI engines rank higher (40.1 vs 1)
You need GDPR or CCPA or WCAG 2.2 AA or PCI DSS SAQ A or Data Privacy Framework or BBB Accredited Business coverage
Reliable, high-performance real-time chat
Polished website chat and straightforward agent workflows

AI visibility side by side

Latest weekly run · Nov 3

Metric	Genesys	LiveChat
Visibility score	1%	40.1%
Change vs last week	down−0.6%	up+1.3%
Rank in Live Chat & AI Support	#30	#3
Share of voice	0.4%	10.2%
Mentions this run	2	50
Positive in AI answers	47%	36%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Genesys −0.6000000000000001pp · LiveChat +1.3000000000000043pp over 1 weekly runs.

Engine by engine

LiveChat leads on 3 of 3 engines

ChatGPT

38%

AI Mode

31.7%

Perplexity

0.9%

50.7%

GenesysLiveChat

Head to head in AI answers

2 engine answers name both brands

1Genesys ranked higher

1LiveChat ranked higher

Prompt	Engine	Genesys	LiveChat
Best live chat tool for enterprise	ChatGPT	#4	#6
Compare the leading Live Chat & AI Support platforms	Perplexity	#13	#4

Features, pricing & fit

Dimension	Genesys	LiveChat
Pricing model	—	Per seat
Entry price	—	$19 per seat / mo
Free plan	—	No · 14-day trial
Deployment	Cloud platform (Genesys Cloud CX) running multicloud, with the legacy Genesys Engage on-premises platform still supported.	Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany
Integrations	—	200+
Compliance	PCI DSS, ISO 27001:2022, ISO 27017, ISO 27018, ISO 42001:2023, SOC 1 Type 2, SOC 2 Type 2, HIPAA, HITRUST, FedRAMP Class C (Moderate) for Genesys Cloud CX	SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business
Support	—	Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan
Founded	1990	2002
Headquarters	Menlo Park, California	Wrocław, Poland
Employees	5,000+	201–500
Funding	Strategic investment led by Salesforce and ServiceNow · $2100M raised	Management buyout
Best for	—	Small teams earning their first revenue from chat, and scaling teams that want chat to drive sales; larger organizations can use the Enterprise plan.