LiveChat
Live chat software that grows sales
#3 of 44 in Live Chat & AI Support30,000 customers (per livechat.com)36% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- LiveChat ranks #3 of 44 in Live Chat & AI Support with an AI visibility score of 40.1 (SlateIndex, Nov 3, 2026).
- LiveChat's visibility rose 1.3 points since the previous weekly run.
- LiveChat is most visible on Perplexity (50.7) and least on Google AI Mode (31.7).
- AI engines name LiveChat in 25 of the 60 Live Chat & AI Support buyer prompts SlateIndex tracks.
- livechat.com is the source AI engines cite most in answers about LiveChat, with 41 citations.
About
Company details for LiveChat
Text is live chat software for websites, sold by the team behind LiveChat. It pairs live chat with an AI Agent that answers customer questions around the clock and hands complex requests to staff, plus a shared inbox, ticketing, and reports that show sales from chats. It integrates with Shopify, WordPress, WooCommerce and other eCommerce and CMS platforms, and is priced per user per month. It ranks #3 of 44 in Live Chat & AI Support on SlateIndex and has a visibility score of 40.1 in the latest weekly run.
Founded in 2002 and headquartered in Wrocław, Poland, the company employs 201–500 people. Its differentiator: an AI Agent that recommends products from a Shopify catalog and lets shoppers add them to the cart inside the chat, with sales tracked back to each conversation.
- Website
- livechat.com
- Categories
- Live Chat & AI Support, Help Desk
- Company size
- 201–500 employees
- Headquarters
- Wrocław, Poland
- Founded
- 2002
- Funding
- Management buyout
- Customers
- 30,000 · per livechat.com
- Pricing
- $19 per seat / mo · per seat
- Free trial
- 14-day free trial
- Deployment
- Cloud-hosted on Google Cloud in Texas, Iowa and Frankfurt, Germany
- Platforms
- Web app, Desktop app for Windows and macOS, iOS app, Android app
- Integrations
- 200+ native
- Languages
- 48 supported
- Compliance
- SOC 2 Type 2, GDPR, CCPA, WCAG 2.2 AA, PCI DSS SAQ A, Data Privacy Framework, BBB Accredited Business
- Support
- Self-service help center, 24/7/365 support, Product Expert and dedicated team on Enterprise plan
Read from datanyze.com, digitalpilot.app, livechat.com, g2crowd.com, facebook.com, zoominfo.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
LiveChat gained 1.3 points over 1 weekly run in Live Chat & AI Support. Zendesk leads the category at 49.3%.
Media
Website and product screenshots for LiveChat
AI mentions & citations
Recent answers that name LiveChat
Which live chat tool offers a free trial?
Which Live Chat & AI Support tools offer annual discounts?
LiveChat / Text pricing — up to 24% savings.
Which live chat tool has the best reviews?
LiveChat : Widely regarded as one of the most reliable and highest-rated standalone chat platforms.
Which live chat tool offers a free trial?
LiveChat : Offers a 14-day free trial on their Essential and Growth plans with no credit card required upfront.
Alternatives to the most popular live chat tool
If you mean LiveChat, strong alternatives include:
How much does a live chat tool cost per month?
For example, LiveChat starts at $19 per user/month with annual billing or $25 month-to-month.
Which live chat tool offers a free trial?
LiveChat offers a 14-day free trial with full access to its features and no credit card required.
Which live chat tool has transparent pricing?
LiveChat is a strong choice for transparent pricing: its plans are publicly listed at $19, $49, and $79 per agent per month when billed annually, with no sales call required for standard plans.
Products & features
What LiveChat sells
Text live chat
Website live chat with visitor tracking, a shared inbox, chat routing, and a customer details panel.
Text AI Agent
AI agent that answers customer questions from a knowledge base, runs intent-based skills, and hands chats to staff with context attached.
Strengths engines cite
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
Target market & buyers
Small teams through enterprise operations, with a focus on eCommerce and CMS websites.
Notable customers include EnterTech, Selsey, Nuvoo, Milano Cortina 2026 Winter Olympics, Fuse, Wembley Stadium.
| Industry | Primary use case |
|---|---|
| eCommerce | Recommending products, letting shoppers add items to the cart in chat, recovering abandoned carts, and tracking sales from chats. |
| Sports and events | Handling large volumes of fan messages during the Milano Cortina 2026 Winter Olympics. |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Initial public offering | 2014 | — |
| Management buyout | — | — |
| Latest known round | Total raised |
|---|---|
| Management buyout | — |
Recent developments
- Oct 2026ProductNew trials directed to Text plans
LiveChat began directing new trials to Text plans, Essential and Growth, with a free 14-day trial and no card required.
- Apr 2026CompanyGroup reports MRR decline in March 2026
The group reported monthly recurring revenue of USD 6.93 million at the end of March 2026, down by USD 50,000 during the quarter, and linked the decline to changes in its customer acquisition process.
Competitive landscape
How LiveChat compares with its top three alternatives
LiveChat most often appears alongside Zendesk, Intercom, Tidio in AI answers.
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 36% · Neutral 51% · Mixed 13% of 91 engine answers that mention LiveChat
Praised for
- Free trial with no credit card required
- Reliable, high-performance real-time chat
- Polished website chat and straightforward agent workflows
- Transparent, publicly listed pricing
- Strong for e-commerce and sales-focused teams
Criticised for
- Can become expensive and complex for growing teams
- Free tier limited to 2 seats
- Ratings vary by review site
Pricing
Per seat pricing
Cite as: SlateIndex, “LiveChat AI visibility profile”, https://slateindex.ai/brand/livechat, data of Nov 3, 2026. Licence: CC BY 4.0.