LiveChat pricing 2026: plans and costs
How AI answers describe LiveChat pricing
If you're looking for a live chat tool with transparent, publicly listed pricing, I'd recommend Crisp, Tidio, or LiveChat.
Compared to: Zendesk · Intercom · Tidio
- LiveChat / Text pricing — up to 24% savings.
- For example, LiveChat starts at $19 per user/month with annual billing or $25 month-to-month.
- LiveChat offers a 14-day free trial with full access to its features and no credit card required.
Quick pricing summary
- Essential: $19 user / month, billed annually ($25 billed monthly)
- Growth: $79 user / month, billed annually ($99 billed monthly)
- Enterprise: Custom (custom)
- Annual billing: saves 24% vs monthly
- Worth noting: Page presents 'Text' plans as new LiveChat pricing; existing LiveChat customers keep current plans. Annual saves about 24% on Essential, about 20% on Growth. Trial needs no credit card. Prices exclude tax.
Plans
Essential
$19 user / month, billed annually ($25 billed monthly)
- Omnichannel inbox and ticketing system
- Selling through Shopify
- 50 live visitors tracked
- 3 proactive campaigns
- Workflow automation
- 10,000 API calls
- 10 custom skills
- 1 AI Agent
- 10 AI resolutions / month
- 5 reply suggestions per user
- 60 days conversation history
Growth
$79 user / month, billed annually ($99 billed monthly)
- Everything in Essential
- Chat supervision and takeover
- Shared canned responses
- Unlimited chat history
- 400 live visitors tracked
- 30 proactive campaigns
- Team performance reports
- Chat topics insights
- 20,000 API calls
- 10 AI Agents
- 200 AI resolutions / month
- 50 reply suggestions per user
- Chat and ticket summaries
Enterprise
Custom custom
- Everything in Growth
- Custom AI Agents
- Tailored workflow automation
- Flexible scaling and usage limits
- Dedicated account team
- Personalized onboarding
- Direct engineering support
- SOC 2 Type 2, SLAs, legal and compliance review
- White-label widget
- SSO and audit logs
What you get on each plan
| Feature | Essential | Growth | Enterprise |
|---|---|---|---|
| AI Agents | 1 | 10 | Custom |
| Included AI resolutions | 10 / month | 200 / month | Custom |
| Custom skills | 10 | 10 | Custom |
| Reply suggestions | 5 monthly per user | 50 monthly per user | Custom |
| AI text edits | 5 monthly per user | 100 monthly per user | Custom |
| Live visitors tracked | 50 | 400 | Custom |
| Proactive campaigns | 3 | 30 | Custom |
| Proactive campaign impressions | 1,000 | 10,000 | Custom |
| Teams | 1 | 10 | Custom |
| Chat routing rules | — | ✓ | ✓ |
| Shared canned responses | — | ✓ | ✓ |
| Chat supervision | — | ✓ | ✓ |
| Custom fields | 5 | 20 | Custom |
| Ticketing rules | 3 | 10 | Custom |
| Included workflow rules | 3 | 10 | Custom |
| Included workflow executions | 300 | 1,000 | Custom |
| Agent performance reports | — | ✓ | ✓ |
| Multilingual support | — | ✓ | ✓ |
| White label | — | — | ✓ |
| Conversation & file history | 60 days | Unlimited | Unlimited |
| Files & data storage | 2 GB + 50 MB per user | 15 GB + 100 MB per user | Custom |
| Included API calls | 10,000 per month | 20,000 per month | Custom |
| Audit logs | — | — | ✓ |
| SSO | — | — | ✓ |
| SLAs | — | — | ✓ |
Hidden costs & add-ons
| Cost driver | Price | When it applies |
|---|---|---|
| Extra AI resolutions package (50) | $49.50 | Essential, Growth |
| 100,000 API calls package | $29.50 | Essential, Growth |
LiveChat pricing vs alternatives
| Brand | Entry price | Free plan | Model | Best for | |
|---|---|---|---|---|---|
| LiveChat | $19 per seat / mo | No · 14-day trial | Per seat | — | |
| Zendesk | $19 per seat / mo | No | Per seat | Support teams from startups to enterprises that need omnichannel ticketing with AI automation | Compare → |
| Intercom | $29 per seat / mo | No · 14-day trial | Per seat | Support teams from startups to large enterprises that want AI-first customer service with human agents and an AI agent in one system | Compare → |
| Tidio | Free; paid from $24.17 / mo | Yes | Usage-based | Ecommerce stores and small to mid-sized businesses wanting AI-assisted chat support with a free starting plan | Compare → |
| HubSpot | Free; paid from $7 per seat / mo | Yes | Per seat | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Compare → |
List prices as published on www.livechat.com/pricing/. Totals are worked examples, not quotes.