GladlyCustomer experience AI built to engage, not deflect.
vs
RingoverAI-Powered Communications to Accelerate Your Growth
Comparison · Contact Center · weekly run Nov 3
Gladly vs Ringover
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Ringover is the stronger AI pick in Contact Center: it has a visibility score of 2.7 versus 0.6 for Gladly.
Choose Gladly if…
- You need SOC 2 Type II or PCI DSS or HIPAA or GDPR or CCPA coverage
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Choose Ringover if…
- You want the brand AI engines rank higher (2.7 vs 0.6)
- AI answers describe it more positively (86% vs 75% positive)
- You need PCI-DSS for service providers or HDS (health data hosting) or ISO 9001 or ISO 14001 or ISO 27001:2013 or ISO 50001 coverage
- Highest average rating on Capterra, tied at 4.83/5
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gladly | Ringover |
|---|---|---|
| Visibility score | 0.6% | 2.7% |
| Change vs last week | down−1.5% | down−0.7% |
| Rank in Contact Center | #38 | #27 |
| Share of voice | 0.2% | 0.5% |
| Mentions this run | 1 | 3 |
| Positive in AI answers | 75% | 86% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gladly −1.5pp · Ringover −0.6999999999999997pp over 1 weekly runs.
Engine by engine
Ringover leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GladlyRingover
Head to head in AI answers
0 engine answers name both brands
0Gladly ranked higher
0Ringover ranked higher
Features, pricing & fit
| Dimension | Gladly | Ringover |
|---|---|---|
| Pricing model | — | Per seat |
| Entry price | — | $19 per seat / mo |
| Free plan | — | No |
| Deployment | Cloud (SaaS) | Cloud (SaaS) |
| Integrations | — | 100+ |
| Compliance | SOC 2 Type II, PCI DSS, HIPAA, GDPR, CCPA | PCI-DSS for service providers, HDS (health data hosting), ISO 9001, ISO 14001, ISO 27001:2013, ISO 50001 |
| Support | — | Dedicated 24/7 support on Enterprise plan, Dedicated Customer Success Manager, Tailored onboarding and training, Priority support on Business AI plan |
| Founded | 2014 | 2005 |
| Headquarters | San Francisco, California, United States | London, Barcelona and Atlanta |
| Employees | 201–500 | — |
| Funding | Funding round led by AVP | Funding round (€20M) · $32M raised |
| Best for | Retail and ecommerce brands that want one AI and agent platform for both selling and service | Sales, recruitment and staffing, and customer support teams that rely on phone calls every day |
Plans side by side
Gladly
Pricing not available.
Ringover
Talk$19user/month (12-month commitment, min 3 users); $29 monthly
Business$49user/month (12-month commitment, min 3 users); $69 monthly
Unified$69user/month (12-month commitment, min 3 users); $89 monthly
EnterpriseCustomcustom pricing, minimum 50 users
Pros and cons
Themes from the AI answers that mention each brand
Gladly
- High G2 rating of about 4.7/5
- People-centric, conversation-driven approach over ticket-centric workflows
- Top recommended contact center platform in latest G2 reviews
Ringover
- Highest average rating on Capterra, tied at 4.83/5
- Large, well-validated review base (429 reviews)
- Among the strongest contact center platforms by current user reviews
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gladly vs Ringover”, https://slateindex.ai/compare/gladly-vs-ringover, data of Nov 3, 2026. Licence: CC BY 4.0.