GlassboxAI-powered customer intelligence insights for proactive, preventive and secure digital customer experiences.
vs
SmartlookQualitative analytics for websites and mobile apps with visitor recordings, heatmaps, event tracking, and funnels.
Comparison · Web Analytics · weekly run Nov 2
Glassbox vs Smartlook
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Glassbox is the stronger AI pick in Web Analytics: it has a visibility score of 4.4 versus 0.3 for Smartlook.
Choose Glassbox if…
- You want the brand AI engines rank higher (4.4 vs 0.3)
- AI answers describe it more positively (83% vs 0% positive)
- You need SOC 2 Type II or ISO 27001 or ISO 27017 or ISO 27701 or ISO 42001 or CSA STAR Level 1 coverage
- Strong enterprise performer blending quantitative analytics with qualitative context
Choose Smartlook if…
No clear advantage in the published data.
AI visibility side by side
Latest weekly run · Nov 2
| Metric | Glassbox | Smartlook |
|---|---|---|
| Visibility score | 4.4% | 0.3% |
| Change vs last week | New | New |
| Rank in Web Analytics | #17 | #39 |
| Share of voice | 1.2% | 0.2% |
| Mentions this run | 6 | 1 |
| Positive in AI answers | 83% | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Glassbox 0pp · Smartlook 0pp over 0 weekly runs.
Engine by engine
Glassbox leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
GlassboxSmartlook
Head to head in AI answers
0 engine answers name both brands
0Glassbox ranked higher
0Smartlook ranked higher
Features, pricing & fit
| Dimension | Glassbox | Smartlook |
|---|---|---|
| Deployment | Single-tenant cloud on AWS or Microsoft Azure, and multi-tenant cloud. | Cloud |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27017, ISO 27701, ISO 42001, CSA STAR Level 1 | — |
| Support | — | Online support until the Last Day of Support, Dedicated Account Manager, Email support@smartlook.com, Self-support documentation |
| Founded | 2010 | — |
| Headquarters | London, United Kingdom | — |
| Employees | 201–500 | — |
| Funding | Minority investment from Poalim Equity · $70M raised | Series A · $4M raised |
| Best for | Highly regulated enterprises, such as financial services organisations, that need digital experience analytics with security and compliance. | Teams that need to understand why users act as they do on websites and mobile apps, including enterprises with multiple teams. |
Pros and cons
Themes from the AI answers that mention each brand
Glassbox
- Strong enterprise performer blending quantitative analytics with qualitative context
- Analysts frequently recommend it for combining event data with session replays
- Exceptionally high user ratings, around 4.8 to 4.9 out of 5 on G2
- Deep customer journey mapping and session playback
- Highest review rating among established web analytics tools
Smartlook
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
Cite as: SlateIndex, “Glassbox vs Smartlook”, https://slateindex.ai/compare/glassbox-vs-smartlook, data of Nov 2, 2026. Licence: CC BY 4.0.