Glassbox
NewAI-powered customer intelligence insights for proactive, preventive and secure digital customer experiences.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 100%·next run
- Glassbox ranks #17 of 45 in Web Analytics with an AI visibility score of 4.4 (SlateIndex, Nov 2, 2026).
- Glassbox is most visible on ChatGPT (4.8) and least on Google AI Mode (3.7).
- AI engines name Glassbox in 5 of the 60 Web Analytics buyer prompts SlateIndex tracks.
- toolradar.com is the source AI engines cite most in answers about Glassbox, with 6 citations.
About
Company details for Glassbox
Glassbox provides digital experience analytics for web and mobile apps. It captures 100% of user sessions and offers session replay, struggle analysis, customer journey analytics and real-time alerts. It is used by regulated industries, such as financial services, for fraud prevention and compliance. It ranks #17 of 45 in Web Analytics on SlateIndex and has a visibility score of 4.4 in the latest weekly run.
Founded in 2010 and headquartered in London, United Kingdom, the company employs 201–500 people. It has raised about $70M. Its differentiator: captures 100% of user sessions across web and mobile apps.
- Website
- glassbox.com
- Categories
- Web Analytics, Product Analytics
- Company size
- 201–500 employees
- Headquarters
- London, United Kingdom
- Founded
- 2010
- Company type
- Public (TASE)
- Funding
- Minority investment from Poalim Equity · $70M raised
- Deployment
- Single-tenant cloud on AWS or Microsoft Azure, and multi-tenant cloud.
- Platforms
- Web, Mobile apps
- Compliance
- SOC 2 Type II, ISO 27001, ISO 27017, ISO 27701, ISO 42001, CSA STAR Level 1
Read from linkedin.com, capterra.com, twitter.com, glassbox.com, prnewswire.com · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 2 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
Glassbox gained 0 points over 1 weekly run in Web Analytics. Google Analytics leads the category at 68.6%.
Media
Website and product screenshots for Glassbox
AI mentions & citations
Recent answers that name Glassbox
Which web analytics tool has the best reviews?
Based on current 2026 software reviews, Glassbox has the highest aggregated rating among established web analytics tools, at 4.9/5, according to Toolradar's review aggregation.
Which web analytics tool has the best reviews?
Glassbox has the highest review rating among established web analytics tools: 4.9/5 from 809 reviews.
Which web analytics tool has the best reviews?
Glassbox & Microsoft Clarity: Glassbox pulls exceptionally high scores (often 4.8 to 4.9/5 stars) on G2 for deep customer journey mapping and session playback.
Which Web Analytics vendors do analysts recommend?
Which Web Analytics vendors do analysts recommend?
FullStory / Glassbox / Quantum Metric : Frequently recommended by analysts for combining quantitative event data with qualitative session replays and error-detection, allowing teams to instantly triage digital friction…
Which Web Analytics vendors do analysts recommend?
Contentsquare, Glassbox, FullStory, or Hotjar — Best when behavior analytics such as session replay, heatmaps, and experience optimization is central; Glassbox ranks particularly highly in user ratings.
Products & features
What Glassbox sells
Glassbox digital experience analytics platform
Records and analyses user sessions across websites and mobile apps, with real-time analytics and session replay.
Glassbox Accessibility
Unified accessibility analytics tool released in 2025.
GIA (Glassbox Intelligence Assistant)
AI layer of the Glassbox platform.
VoS by Glassbox
Native voice of customer capability.
Strengths engines cite
- Strong enterprise performer blending quantitative analytics with qualitative context
- Analysts frequently recommend it for combining event data with session replays
- Exceptionally high user ratings, around 4.8 to 4.9 out of 5 on G2
- Deep customer journey mapping and session playback
- Highest review rating among established web analytics tools
Target market & buyers
Large enterprises in highly regulated industries.
Notable customers include SoFi, Sainsbury's, Marriott, Purina, NBrown, Bank Leumi, Nestlé, An Post Insurance.
| Industry | Primary use case |
|---|---|
| Financial services | Preventing fraud, recovering lost revenue and supporting compliance, as at SoFi and Credit.com. |
| Retail & E-commerce | Optimising digital engagement, on-site search and conversion, as at Nestlé, Sainsbury's and Purina. |
| Insurance | Improving online quoting conversion, as at An Post Insurance. |
| Travel & Hospitality | Reducing support requests through activation and login optimisation, as at Marriott. |
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| Series A | 2015 | $6M |
| Series B | 2018 | $25M |
| Series C | 2020 | $40M |
| Minority investment from Poalim Equity | 2025 | — |
| Latest known round | Total raised |
|---|---|
| Minority investment from Poalim Equity | $70M |
Recent developments
- Dec 2025SecurityISO 42001 certification
Glassbox announced ISO 42001 certification for AI management systems.
- Nov 2025CompanyAcquisition of Anodot
Glassbox acquired Anodot, an anomaly detection company, and is integrating its anomaly detection into the platform.
- Oct 2025CompanyGuy Perry named CEO
Glassbox named Guy Perry as CEO, coming from Surecomp.
- Aug 2025FundingMinority investment from Poalim Equity
Poalim Equity, the investment arm of Bank Hapoalim, made a minority investment with the amount undisclosed. Existing investors Discount Capital, Susquehanna Growth Equity and Alicorn also took part.
- Jun 2025CompanyTrustRadius Top Rated award in the Marketing category
Glassbox earned a 2025 Top Rated award from TrustRadius, with a 9.3/10 user rating.
Competitive landscape
How Glassbox compares with its top three alternatives
Glassbox most often appears alongside Mixpanel, Amplitude, Google Analytics in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| Glassbox | 4.4% | 1.2% | New | Pricing not available |
| Mixpanel | 77% | 16% | up+2.4% | Free plan |
| Amplitude | 79.4% | 16.4% | up+2.7% | Free plan |
| Google Analytics | 68.6% | 12.9% | New | Pricing not available |
| PostHog | 56.6% | 14.1% | up+1.2% | Free plan |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 83% · Neutral 17% · Mixed 0% of 6 engine answers that mention Glassbox
Praised for
- Strong enterprise performer blending quantitative analytics with qualitative context
- Analysts frequently recommend it for combining event data with session replays
- Exceptionally high user ratings, around 4.8 to 4.9 out of 5 on G2
- Deep customer journey mapping and session playback
- Highest review rating among established web analytics tools
Criticised for
Cite as: SlateIndex, “Glassbox AI visibility profile”, https://slateindex.ai/brand/glassbox, data of Nov 2, 2026. Licence: CC BY 4.0.