Gorgias vs Microsoft Dynamics 365 Contact Center
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Microsoft Dynamics 365 Contact Center is the stronger AI pick in Contact Center: it has a visibility score of 12.3 versus 0 for Gorgias.
Choose Gorgias if…
- AI answers describe it more positively (28% vs 13% positive)
- You need SOC 2 Type II or HIPAA coverage
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
Choose Microsoft Dynamics 365 Contact Center if…
- You want the brand AI engines rank higher (12.3 vs 0)
- You need ISO/IEC 27001 or FedRAMP High (Government Community Cloud, reported) coverage
- Free 30-day trial to test voice channels and generative AI self-service
- Integrations with Salesforce, Microsoft Dynamics, and ServiceNow
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | Microsoft Dynamics 365 Contact Center |
|---|---|---|
| Visibility score | 0% | 12.3% |
| Change vs last week | no change0% | up+1.5% |
| Rank in Contact Center | #44 | #13 |
| Share of voice | 0% | 2.9% |
| Mentions this run | 0 | 18 |
| Positive in AI answers | 28% | 13% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias 0pp · Microsoft Dynamics 365 Contact Center +1.5pp over 1 weekly runs.
Engine by engine
Microsoft Dynamics 365 Contact Center leads on 3 of 3 engines
Head to head in AI answers
0 engine answers name both brands
Features, pricing & fit
| Dimension | Gorgias | Microsoft Dynamics 365 Contact Center |
|---|---|---|
| Deployment | — | Cloud-based |
| Integrations | 300+ | — |
| Compliance | SOC 2 Type II, HIPAA | ISO/IEC 27001, FedRAMP High (Government Community Cloud, reported) |
| Founded | 2015 | — |
| Headquarters | San Francisco, CA, United States | — |
| Employees | 201–500 | — |
| Funding | Series C · $100M raised | — |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | — |
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Microsoft Dynamics 365 Contact Center
- Free 30-day trial to test voice channels and generative AI self-service
- Integrations with Salesforce, Microsoft Dynamics, and ServiceNow
- Recognised by analysts such as ISG and Gartner
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs Microsoft Dynamics 365 Contact Center”, https://slateindex.ai/compare/gorgias-vs-microsoft-dynamics-365-contact-center, data of Nov 3, 2026. Licence: CC BY 4.0.