GorgiasThe conversational AI platform for ecommerce
vs
UserlikeLive Chat & AI Support
Comparison · Live Chat & AI Support · weekly run Nov 3
Gorgias vs Userlike
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Gorgias is the stronger AI pick in Live Chat & AI Support: it has a visibility score of 5.3 versus 0 for Userlike.
Choose Gorgias if…
- You want the brand AI engines rank higher (5.3 vs 0)
- You need SOC 2 Type II or HIPAA coverage
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
Choose Userlike if…
- You need GDPR coverage
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Gorgias | Userlike |
|---|---|---|
| Visibility score | 5.3% | 0% |
| Change vs last week | down−0.6% | no change0% |
| Rank in Live Chat & AI Support | #13 | #44 |
| Share of voice | 1.7% | 0% |
| Mentions this run | 9 | 0 |
| Positive in AI answers | 28% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Gorgias −0.6000000000000005pp · Userlike 0pp over 1 weekly runs.
Engine by engine
Gorgias leads on 2 of 3 engines
ChatGPT
AI Mode
Perplexity
GorgiasUserlike
Head to head in AI answers
0 engine answers name both brands
0Gorgias ranked higher
0Userlike ranked higher
Features, pricing & fit
| Dimension | Gorgias | Userlike |
|---|---|---|
| Deployment | — | Hosted in Germany |
| Integrations | 300+ | — |
| Compliance | SOC 2 Type II, HIPAA | GDPR |
| Founded | 2015 | — |
| Headquarters | San Francisco, CA, United States | Lund, Sweden |
| Employees | 201–500 | — |
| Funding | Series C · $100M raised | Seed · $0M raised |
| Best for | Shopify ecommerce brands, from growing independent shops to large brands, that want support and AI automation in one platform | — |
Pros and cons
Themes from the AI answers that mention each brand
Gorgias
- Best for Shopify and ecommerce support
- Handles orders, refunds, and subscriptions for agents
- Strong on ecommerce support questions like shipping and returns
- Named among strongest all-around help desk options
- Ticket-volume pricing without per-seat charges
Userlike
Profile in progress.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Gorgias vs Userlike”, https://slateindex.ai/compare/gorgias-vs-userlike, data of Nov 3, 2026. Licence: CC BY 4.0.