Halo (HaloITSM)Intuitive ITSM Software, Delivered by Experts
vs
HelplyThe complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.
Comparison · Help Desk · weekly run Nov 3
Halo (HaloITSM) vs Helply
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Helply is the stronger AI pick in Help Desk: it has a visibility score of 1 versus 0 for Halo (HaloITSM).
Choose Halo (HaloITSM) if…
- You need FedRAMP coverage
- You prefer a larger, established vendor (201–500 employees)
Choose Helply if…
- You want the brand AI engines rank higher (1 vs 0)
- You need SOC 2 Type II or GDPR coverage
- Budget-friendly alternative
- Native Salesforce integration
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Halo (HaloITSM) | Helply |
|---|---|---|
| Visibility score | 0% | 1% |
| Change vs last week | New | no change0% |
| Rank in Help Desk | #36 | #28 |
| Share of voice | 0% | 0.4% |
| Mentions this run | 0 | 2 |
| Positive in AI answers | — | 0% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Halo (HaloITSM) 0pp · Helply 0pp over 1 weekly runs.
Engine by engine
Helply leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
Halo (HaloITSM)Helply
Head to head in AI answers
0 engine answers name both brands
0Halo (HaloITSM) ranked higher
0Helply ranked higher
Features, pricing & fit
| Dimension | Halo (HaloITSM) | Helply |
|---|---|---|
| Pricing model | — | Usage-based |
| Entry price | — | $49 / mo |
| Free plan | — | No · 14-day trial |
| Deployment | — | Cloud |
| Integrations | — | 60+ |
| Compliance | FedRAMP | SOC 2 Type II, GDPR |
| Support | Training and consultancy services | — |
| Founded | 1994 | 2025 |
| Headquarters | Stowmarket, England, United Kingdom | Newport, Rhode Island, United States |
| Employees | 201–500 | 11–50 |
| Best for | Enterprises that need an AI-driven, ITIL-compliant service desk. | SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team. |
Plans side by side
Halo (HaloITSM)
Pricing not available.
Helply
Credits$49month (500 credits block; larger blocks priced higher)
EnterpriseCustom
Pros and cons
Themes from the AI answers that mention each brand
Halo (HaloITSM)
Profile in progress.
Helply
- Budget-friendly alternative
- Native Salesforce integration
- Strong Forrester Leader evaluation
- Strong adoption among enterprise account executives
- Recommended for Salesforce-centric teams
- No published pricing; custom quote required
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Halo (HaloITSM) vs Helply”, https://slateindex.ai/compare/halo-haloitsm-vs-helply, data of Nov 3, 2026. Licence: CC BY 4.0.