HappyFoxAI-powered help desk for customer and employee support.
vs
osTicketFree, open-source support ticketing system
Comparison · Help Desk · weekly run Nov 3
HappyFox vs osTicket
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HappyFox is the stronger AI pick in Help Desk: it has a visibility score of 4.1 versus 0.3 for osTicket.
Choose HappyFox if…
- You want the brand AI engines rank higher (4.1 vs 0.3)
- You need SOC 2 Type II coverage
- Strongly recommended as a help desk option
- Annual subscription discount of about 10%
Choose osTicket if…
- AI answers describe it more positively (67% vs 11% positive)
- Recommended as a free, self-hosted helpdesk option
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HappyFox | osTicket |
|---|---|---|
| Visibility score | 4.1% | 0.3% |
| Change vs last week | up+0.5% | down−0.6% |
| Rank in Help Desk | #15 | #35 |
| Share of voice | 1.5% | 0.2% |
| Mentions this run | 8 | 1 |
| Positive in AI answers | 11% | 67% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HappyFox +0.49999999999999956pp · osTicket −0.6000000000000001pp over 1 weekly runs.
Engine by engine
HappyFox leads on 3 of 3 engines
ChatGPT
AI Mode
Perplexity
HappyFoxosTicket
Head to head in AI answers
0 engine answers name both brands
0HappyFox ranked higher
0osTicket ranked higher
Features, pricing & fit
| Dimension | HappyFox | osTicket |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $1 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud (SaaS) | Self-hosted (free download) or cloud-hosted via SupportSystem |
| Compliance | SOC 2 Type II | — |
| Support | Guided setup and training by HappyFox specialists, Free managed migration with annual Help Desk plans, Dedicated support for enterprise | Mailing lists for upgrades and security patches, YouTube tutorials |
| Founded | 2012 | — |
| Headquarters | Southlake, Texas, United States | Alexandria, Louisiana |
| Employees | 51–200 | — |
| Funding | Bootstrapped | — |
| Best for | Customer, IT, HR and operations support teams that want a configurable help desk with fast implementation. | Small businesses wanting a free, customizable ticketing system they can host themselves |
Plans side by side
HappyFox
Help Desk$24agent / month, billed annually (starting at)
Contact Center Suite$99agent / month (starting at)
HappyFox CRM$20user / month (starting at)
Service Desk$49agent / month (starting at)
HappyFox AI$14agent / month (starting at)
Autopilot$0.02successful action (as low as)
Assist AI$1user / month (starting at)
Chatbot$0.33resolution
Workflows$199month (starting at)
HappyFox AEO$25month (starting at)
EnterpriseCustomcontact sales
osTicket
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
HappyFox
- Strongly recommended as a help desk option
- Annual subscription discount of about 10%
osTicket
- Recommended as a free, self-hosted helpdesk option
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HappyFox vs osTicket”, https://slateindex.ai/compare/happyfox-vs-osticket, data of Nov 3, 2026. Licence: CC BY 4.0.