HubSpot vs osTicket
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HubSpot is the stronger AI pick in Help Desk: it has a visibility score of 26.5 versus 0.3 for osTicket, and ranks ahead in 100% of the answers that name both.
Choose HubSpot if…
- You want the brand AI engines rank higher (26.5 vs 0.3)
- You need SOC 2 Type II or SOC 3 coverage
- intuitive, user-friendly interface
- generous free tier
Choose osTicket if…
- AI answers describe it more positively (67% vs 35% positive)
- Recommended as a free, self-hosted helpdesk option
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HubSpot | osTicket |
|---|---|---|
| Visibility score | 26.5% | 0.3% |
| Change vs last week | up+1.9% | down−0.6% |
| Rank in Help Desk | #6 | #35 |
| Share of voice | 7.2% | 0.2% |
| Mentions this run | 36 | 1 |
| Positive in AI answers | 35% | 67% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HubSpot +1.8000000000000007pp · osTicket −0.6000000000000001pp over 1 weekly runs.
Engine by engine
HubSpot leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | HubSpot | osTicket |
|---|---|---|---|
| Alternatives to the most popular help desk platform | Perplexity | #6 | #12 |
Features, pricing & fit
| Dimension | HubSpot | osTicket |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $7 per seat / mo | — |
| Free plan | Yes | — |
| Onboarding fee | $3,000 | — |
| Deployment | Cloud | Self-hosted (free download) or cloud-hosted via SupportSystem |
| Integrations | 2000+ | — |
| Compliance | SOC 2 Type II, SOC 3 | — |
| Support | Phone | Mailing lists for upgrades and security patches, YouTube tutorials |
| Founded | 2006 | — |
| Headquarters | Cambridge, Massachusetts, United States | Alexandria, Louisiana |
| Employees | 5,000+ | — |
| Funding | Corporate round | — |
| Best for | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Small businesses wanting a free, customizable ticketing system they can host themselves |
Plans side by side
HubSpot
osTicket
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
HubSpot
- intuitive, user-friendly interface
- generous free tier
- all-in-one CRM and marketing platform
- tight CRM integration for live chat and service
- good fit for startups and small businesses
- higher-tier costs and onboarding fees
- higher month-to-month pricing than annual plans
osTicket
- Recommended as a free, self-hosted helpdesk option
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HubSpot vs osTicket”, https://slateindex.ai/compare/hubspot-vs-osticket, data of Nov 3, 2026. Licence: CC BY 4.0.