osTicket
Free, open-source support ticketing system
#35 of 37 in Help Desk15,000 customers (per osticket.com)67% positive in AI answers
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- osTicket ranks #35 of 37 in Help Desk with an AI visibility score of 0.3 (SlateIndex, Nov 3, 2026).
- osTicket's visibility fell 0.6 points since the previous weekly run.
- osTicket is most visible on Perplexity (0.9) and least on Google AI Mode (0).
- AI engines name osTicket in 1 of the 30 Help Desk buyer prompts SlateIndex tracks.
- helpdesk.com is the source AI engines cite most in answers about osTicket, with 2 citations.
About
Company details for osTicket
osTicket is an open-source, web-based support ticketing system developed by Enhancesoft. It routes inquiries created via email, web forms and API into tickets, with ticket filters, configurable help topics, a customer support portal, service level agreements and dashboard reports. It is free to download and typically self-hosted, with a cloud-hosted edition offered as SupportSystem. It ranks #35 of 37 in Help Desk on SlateIndex and has a visibility score of 0.3 in the latest weekly run.
Its differentiator: completely free, open-source ticketing system with a large worldwide user base.
- Website
- osticket.com
- Categories
- Help Desk
- Headquarters
- Alexandria, Louisiana
- Company type
- Division of Enhancesoft
- Customers
- 15,000 · per osticket.com
- Deployment
- Self-hosted (free download) or cloud-hosted via SupportSystem
- Platforms
- Web
- Support
- Mailing lists for upgrades and security patches, YouTube tutorials
Read from crunchbase.com, checkthat.ai, instagram.com, osticket.com, capterra.co.uk · refreshed Nov 2, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
osTicket lost 0.6 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.
Media
Website and product screenshots for osTicket
AI mentions & citations
Recent answers that name osTicket
Products & features
What osTicket sells
osTicket
Free, self-hosted open-source help desk ticketing system.
SupportSystem
Cloud-hosted help desk edition offered with a 30-day free trial.
Strengths engines cite
- Recommended as a free, self-hosted helpdesk option
Target market & buyers
Businesses of all sizes needing customer support ticketing
Funding & recent developments
Funding
| Latest known round | Total raised |
|---|---|
| — | — |
Recent developments
- Feb 2025ProductosTicket 1.18.2 released
Release with security and bug fixes and PHP 8.3/8.4 support.
Competitive landscape
How osTicket compares with its top three alternatives
osTicket most often appears alongside HubSpot, Freshworks, Zendesk in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| osTicket | 0.3% | 0.2% | down−0.6% | Pricing not available |
| HubSpot | 73.1% | 13.1% | New | Free plan |
| Freshworks | 61.5% | 12.9% | up+1.7% | Pricing not available |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| Intercom | 46.2% | 10.1% | up+2% | $29 / seat / mo |
What AI answers say
Sentiment and themes from the answers that mention this brand
Positive 67% · Neutral 0% · Mixed 33% of 3 engine answers that mention osTicket
Praised for
- Recommended as a free, self-hosted helpdesk option
Criticised for
Cite as: SlateIndex, “osTicket AI visibility profile”, https://slateindex.ai/brand/osticket, data of Nov 3, 2026. Licence: CC BY 4.0.