Freshworks vs osTicket
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
Freshworks is the stronger AI pick in Help Desk: it has a visibility score of 61.5 versus 0.3 for osTicket, and ranks ahead in 100% of the answers that name both.
Choose Freshworks if…
- You want the brand AI engines rank higher (61.5 vs 0.3)
- You need SOC 2 Type II or ISO 27001 or ISO 27701 or PCI DSS coverage
- Affordable pricing and good value
- Free tier or free trial available
Choose osTicket if…
- AI answers describe it more positively (67% vs 26% positive)
- Recommended as a free, self-hosted helpdesk option
AI visibility side by side
Latest weekly run · Nov 3
| Metric | Freshworks | osTicket |
|---|---|---|
| Visibility score | 61.5% | 0.3% |
| Change vs last week | up+1.7% | down−0.6% |
| Rank in Help Desk | #1 | #35 |
| Share of voice | 12.9% | 0.2% |
| Mentions this run | 65 | 1 |
| Positive in AI answers | 26% | 67% |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
Freshworks +1.7000000000000028pp · osTicket −0.6000000000000001pp over 1 weekly runs.
Engine by engine
Freshworks leads on 3 of 3 engines
Head to head in AI answers
1 engine answers name both brands
| Prompt | Engine | Freshworks | osTicket |
|---|---|---|---|
| Alternatives to the most popular help desk platform | Perplexity | #2 | #12 |
Features, pricing & fit
| Dimension | Freshworks | osTicket |
|---|---|---|
| Deployment | Cloud | Self-hosted (free download) or cloud-hosted via SupportSystem |
| Compliance | SOC 2 Type II, ISO 27001, ISO 27701, PCI DSS | — |
| Support | — | Mailing lists for upgrades and security patches, YouTube tutorials |
| Founded | 2010 | — |
| Headquarters | San Mateo, California, United States | Alexandria, Louisiana |
| Employees | 5,000+ | — |
| Funding | IPO | — |
| Best for | — | Small businesses wanting a free, customizable ticketing system they can host themselves |
Pros and cons
Themes from the AI answers that mention each brand
Freshworks
- Affordable pricing and good value
- Free tier or free trial available
- Intuitive, easy-to-use interface
- Fast deployment and quick time-to-value
- Strong AI and automation features
- Per-minute charges for advanced calling features
osTicket
- Recommended as a free, self-hosted helpdesk option
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “Freshworks vs osTicket”, https://slateindex.ai/compare/freshworks-vs-osticket, data of Nov 3, 2026. Licence: CC BY 4.0.