HappyFox vs SolarWinds Service Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HappyFox is the stronger AI pick in Help Desk: it has a visibility score of 4.1 versus 0.9 for SolarWinds Service Desk, and ranks ahead in 50% of the answers that name both.
Choose HappyFox if…
- You want the brand AI engines rank higher (4.1 vs 0.9)
- You need SOC 2 Type II coverage
- Strongly recommended as a help desk option
- Annual subscription discount of about 10%
Choose SolarWinds Service Desk if…
- You need ISO 27001 or PCI DSS Level 1 or FISMA Moderate or FedRAMP or HIPAA or SOC 1 or SOC 2 coverage
- You prefer a larger, established vendor (1,001–5,000 employees)
- robust incident and asset tracking
- ITIL-certified service desk
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HappyFox | SolarWinds Service Desk |
|---|---|---|
| Visibility score | 4.1% | 0.9% |
| Change vs last week | up+0.5% | New |
| Rank in Help Desk | #15 | #29 |
| Share of voice | 1.5% | 0.6% |
| Mentions this run | 8 | 3 |
| Positive in AI answers | 11% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HappyFox +0.49999999999999956pp · SolarWinds Service Desk +0.9pp over 1 weekly runs.
Engine by engine
HappyFox leads on 3 of 3 engines
Head to head in AI answers
2 engine answers name both brands
| Prompt | Engine | HappyFox | SolarWinds Service Desk |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #11 | #16 |
| Official website of the top help desk platform vendors | Perplexity | #12 | #11 |
Features, pricing & fit
| Dimension | HappyFox | SolarWinds Service Desk |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | $1 per seat / mo | — |
| Free plan | No · 14-day trial | — |
| Deployment | Cloud (SaaS) | Cloud-based, with servers hosted on AWS in the USA, the EU and Australia. |
| Compliance | SOC 2 Type II | ISO 27001, PCI DSS Level 1, FISMA Moderate, FedRAMP, HIPAA, SOC 1, SOC 2 |
| Support | Guided setup and training by HappyFox specialists, Free managed migration with annual Help Desk plans, Dedicated support for enterprise | — |
| Founded | 2012 | — |
| Headquarters | Southlake, Texas, United States | Austin, Texas (parent SolarWinds) |
| Employees | 51–200 | 1,001–5,000 |
| Funding | Bootstrapped | $30M Series D led by Morgan Stanley Expansion Capital |
| Best for | Customer, IT, HR and operations support teams that want a configurable help desk with fast implementation. | Small teams seeking lightweight, good-value ITSM |
Plans side by side
HappyFox
SolarWinds Service Desk
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
HappyFox
- Strongly recommended as a help desk option
- Annual subscription discount of about 10%
SolarWinds Service Desk
- robust incident and asset tracking
- ITIL-certified service desk
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HappyFox vs SolarWinds Service Desk”, https://slateindex.ai/compare/happyfox-vs-solarwinds-service-desk, data of Nov 3, 2026. Licence: CC BY 4.0.