HubSpot vs SolarWinds Service Desk
Which one do AI engines recommend, and how do they differ on price, fit and features?
The short answer
HubSpot is the stronger AI pick in Help Desk: it has a visibility score of 26.5 versus 0.9 for SolarWinds Service Desk, and ranks ahead in 100% of the answers that name both.
Choose HubSpot if…
- You want the brand AI engines rank higher (26.5 vs 0.9)
- You need SOC 2 Type II or SOC 3 coverage
- You prefer a larger, established vendor (5,000+ employees)
- intuitive, user-friendly interface
Choose SolarWinds Service Desk if…
- You need ISO 27001 or PCI DSS Level 1 or FISMA Moderate or FedRAMP or HIPAA or SOC 1 or SOC 2 coverage
- robust incident and asset tracking
- ITIL-certified service desk
AI visibility side by side
Latest weekly run · Nov 3
| Metric | HubSpot | SolarWinds Service Desk |
|---|---|---|
| Visibility score | 26.5% | 0.9% |
| Change vs last week | up+1.9% | New |
| Rank in Help Desk | #6 | #29 |
| Share of voice | 7.2% | 0.6% |
| Mentions this run | 36 | 3 |
| Positive in AI answers | 35% | — |
The stronger value in each row is marked with a ✓.
Visibility score trend
Weekly runs over the last 60 days
HubSpot +1.8000000000000007pp · SolarWinds Service Desk +0.9pp over 1 weekly runs.
Engine by engine
HubSpot leads on 3 of 3 engines
Head to head in AI answers
3 engine answers name both brands
| Prompt | Engine | HubSpot | SolarWinds Service Desk |
|---|---|---|---|
| Official website of the top help desk platform vendors | ChatGPT | #7 | #16 |
| Official website of the top help desk platform vendors | AI Mode | #5 | #12 |
| Official website of the top help desk platform vendors | Perplexity | #8 | #11 |
Features, pricing & fit
| Dimension | HubSpot | SolarWinds Service Desk |
|---|---|---|
| Pricing model | Per seat | — |
| Entry price | Free; paid from $7 per seat / mo | — |
| Free plan | Yes | — |
| Onboarding fee | $3,000 | — |
| Deployment | Cloud | Cloud-based, with servers hosted on AWS in the USA, the EU and Australia. |
| Integrations | 2000+ | — |
| Compliance | SOC 2 Type II, SOC 3 | ISO 27001, PCI DSS Level 1, FISMA Moderate, FedRAMP, HIPAA, SOC 1, SOC 2 |
| Support | Phone | — |
| Founded | 2006 | — |
| Headquarters | Cambridge, Massachusetts, United States | Austin, Texas (parent SolarWinds) |
| Employees | 5,000+ | 1,001–5,000 |
| Funding | Corporate round | $30M Series D led by Morgan Stanley Expansion Capital |
| Best for | Startups, small and mid-sized businesses and enterprises wanting marketing, sales and service on one CRM. | Small teams seeking lightweight, good-value ITSM |
Plans side by side
HubSpot
SolarWinds Service Desk
Pricing not available.
Pros and cons
Themes from the AI answers that mention each brand
HubSpot
- intuitive, user-friendly interface
- generous free tier
- all-in-one CRM and marketing platform
- tight CRM integration for live chat and service
- good fit for startups and small businesses
- higher-tier costs and onboarding fees
- higher month-to-month pricing than annual plans
SolarWinds Service Desk
- robust incident and asset tracking
- ITIL-certified service desk
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
Cite as: SlateIndex, “HubSpot vs SolarWinds Service Desk”, https://slateindex.ai/compare/hubspot-vs-solarwinds-service-desk, data of Nov 3, 2026. Licence: CC BY 4.0.