SolarWinds Service Desk
NewNew to the index — the SolarWinds Service Desk profile is being built from its website.
Data collected ·ChatGPT, Perplexity, Google AI Mode·coverage 98.8%·next run
- SolarWinds Service Desk ranks #29 of 37 in Help Desk with an AI visibility score of 0.9 (SlateIndex, Nov 3, 2026).
- SolarWinds Service Desk is most visible on ChatGPT (0.9) and least on Perplexity (0.9).
- AI engines name SolarWinds Service Desk in 1 of the 30 Help Desk buyer prompts SlateIndex tracks.
- helpdesk.com is the source AI engines cite most in answers about SolarWinds Service Desk, with 7 citations.
About
Company details for SolarWinds Service Desk
SolarWinds Service Desk is a cloud-based IT service management platform that needs no servers or software to maintain. It covers ITIL-ready incident, problem, change and release management, along with a service catalog, CMDB, IT asset discovery, software license management and a self-service portal. The product originated as Samanage, a cloud ITSM company that SolarWinds acquired. It ranks #29 of 37 in Help Desk on SlateIndex and has a visibility score of 0.9 in the latest weekly run.
- Website
- solarwinds.com
- Categories
- Help Desk
- Company size
- 1,001–5,000 employees
- Headquarters
- Austin, Texas (parent SolarWinds)
- Company type
- Division of SolarWinds
- Funding
- $30M Series D led by Morgan Stanley Expansion Capital
- Deployment
- Cloud-based, with servers hosted on AWS in the USA, the EU and Australia.
- Compliance
- ISO 27001, PCI DSS Level 1, FISMA Moderate, FedRAMP, HIPAA, SOC 1, SOC 2
Read from cbinsights.com, g2.com, en.wikipedia.org, prosperon.co.uk, panorays.com, solarwinds.com · refreshed Nov 3, 2026.
AI visibility
Latest weekly run · Nov 3 · next run Nov 9
Visibility score trend
Weekly runs over the last 60 days, with up to 7 competitors. Click a name to hide or show its line.
SolarWinds Service Desk gained 0.9 points over 1 weekly run in Help Desk. Freshworks leads the category at 61.5%.
AI mentions & citations
Recent answers that name SolarWinds Service Desk
Official website of the top help desk platform vendors
Official website of the top help desk platform vendors
SolarWinds Service Desk – ITIL-certified service desk tailored for robust incident and asset tracking.[](https://www.kaseya.com/blog/best-it-ticketing-systems/)
Official website of the top help desk platform vendors
Products & features
What SolarWinds Service Desk sells
Core ITSM
ITIL-ready incident, problem, change and release management.
Asset management
IT asset discovery, software license management and a Windows inventory agent that can be deployed silently across machines.
Service catalog and self-service portal
Service catalog with a self-service portal for end users.
SLA management and CMDB
Service level agreement management and a configuration management database.
Strengths engines cite
- robust incident and asset tracking
- ITIL-certified service desk
Funding & recent developments
Funding
| Round | Year | Amount |
|---|---|---|
| $16M round | 2015 | $16M |
| $30M Series D led by Morgan Stanley Expansion Capital | — | $30M |
| Latest known round | Total raised |
|---|---|
| $30M Series D led by Morgan Stanley Expansion Capital | — |
Recent developments
- Jun 2026CompanySolarWinds appoints Justin Henkel as Chief Information Security Officer
In June 2026 SolarWinds appointed Justin Henkel as Chief Information Security Officer. This is a parent company appointment.
- Feb 2026PartnershipSolarWinds unveils revamped partner program
In February 2026 SolarWinds unveiled a revamped partner program. This is a parent company announcement.
- Aug 2025CompanySolarWinds moves to subscription-only licensing
Since August 1, 2025, SolarWinds is subscription-only, with no perpetual licenses, and renewals have reportedly risen sharply. This applies to the parent company's products.
- Apr 2025CompanyTurn/River Capital completes take-private of SolarWinds
Turn/River Capital took SolarWinds private in a $4.4 billion all-cash deal that closed April 16, 2025. This is the parent company's transaction.
Competitive landscape
How SolarWinds Service Desk compares with its top three alternatives
SolarWinds Service Desk most often appears alongside HubSpot, Freshworks, Zendesk in AI answers.
| Brand | Visibility | Share of voice | vs last week | Starting price |
|---|---|---|---|---|
| SolarWinds Service Desk | 0.9% | 0.6% | New | Pricing not available |
| HubSpot | 73.1% | 13.1% | New | Free plan |
| Freshworks | 61.5% | 12.9% | up+1.7% | Pricing not available |
| Zendesk | 49.3% | 11.2% | up+0.3% | $19 / seat / mo |
| Intercom | 46.2% | 10.1% | up+2% | $29 / seat / mo |
Cite as: SlateIndex, “SolarWinds Service Desk AI visibility profile”, https://slateindex.ai/brand/solarwinds-service-desk, data of Nov 3, 2026. Licence: CC BY 4.0.