Who each engine recommends
Position of every brand named in the latest run.
| Brand | ChatGPT | Perplexity | AI Mode | Mention rate |
|---|---|---|---|---|
| ZendeskTop pick | #1 | #1 | #1 | |
| Freshworks | #2 | #2 | #2 | |
| Intercom | #3 | #3 | #3 | |
| Salesforce | #8 | #4 | #4 | |
| HubSpot | #7 | #8 | #5 | |
| Zoho | #5 | #5 | #6 | |
| Jira Service Management | #9 | #6 | #9 | |
| LiveAgent | #13 | #14 | #7 | |
| ServiceNow | #10 | #7 | #8 | |
| ManageEngine ServiceDesk Plus | #14 | #10 | #10 | |
| SolarWinds Service Desk | #16 | #11 | #12 | |
| Help Scout | #4 | #9 | — | |
| Gorgias | #6 | #13 | — | |
| HappyFox | #11 | #12 | — | |
| SysAid | #15 | — | #11 | |
| Front | #12 | — | — | |
| Spiceworks Cloud Help Desk | — | #15 | — | |
| HelpDesk | — | #16 | — | |
| Hiver | #17 | — | — | |
| Kustomer | #18 | — | — | |
| Gladly | #19 | — | — |
Mention rate over time
Share of engines naming each brand, weekly over the last 60 days (up to 8 brands).
Zendesk is named by 100% of engines today.
Responses
What each engine answered, and how the shortlist moved.
Here are the official websites of leading help desk and customer support platform vendors, based on current 2026 industry comparisons. www.genrank.comwww.freshworks.comwww.intercom.com Top 10 help desk platform vendors Vendor Official website Primary focus -------------------------------- 1 Zendesk zendesk.com Enterprise customer support and ticketing 2 Freshdesk (Freshworks) freshworks.com Omnichannel customer service 3 Intercom intercom.com AI-powered customer support and messaging 4 Help…
- Zendesk — Enterprise: Zendesk, ServiceNow, Salesforce.
- Freshworks — Mid-market: Freshdesk, Zoho Desk, Intercom.
- Intercom — Mid-market: Freshdesk, Zoho Desk, Intercom. ↑ 4 vs last week
- Help Scout — Small businesses: Help Scout, HubSpot Service Hub. ↑ 4 vs last week
- Zoho — Mid-market: Freshdesk, Zoho Desk, Intercom. ↑ 1 vs last week
- Gorgias ↑ 8 vs last week
- HubSpot — Small businesses: Help Scout, HubSpot Service Hub. ↑ 2 vs last week
- Salesforce ↓ 3 vs last week
- Jira Service Management — IT help desk: Jira Service Management, ManageEngine. ↓ 5 vs last week
- ServiceNow — Enterprise: Zendesk, ServiceNow, Salesforce. ↓ 7 vs last week
- HappyFox ↑ 2 vs last week
- Front New this week
- LiveAgent ↓ 1 vs last week
- ManageEngine ServiceDesk Plus ↓ 4 vs last week
- SysAid ↓ 4 vs last week
- SolarWinds Service Desk New this week
- Hiver ↓ 2 vs last week
- Kustomer New this week
- Gladly New this week
Here are the official websites of leading help desk platform vendors, covering customer support and IT service management: Vendor Platform Official website --------- Zendesk Zendesk Support zendesk.com Freshworks Freshdesk freshworks.com/freshdesk Intercom Intercom Customer Service intercom.com Salesforce Service Cloud salesforce.com/service Zoho Zoho Desk zoho.com/desk Atlassian Jira Service Management atlassian.com/software/jira/service-management ServiceNow Customer Service Management / ITSM…
- Zendesk
- Freshworks
- Intercom
- Salesforce
- Zoho ↑ 1 vs last week
- Jira Service Management ↑ 1 vs last week
- ServiceNow ↓ 2 vs last week
- HubSpot
- Help Scout
- ManageEngine ServiceDesk Plus ↑ 3 vs last week
- SolarWinds Service Desk New this week
- HappyFox ↓ 1 vs last week
- Gorgias ↓ 1 vs last week
- LiveAgent New this week
- Spiceworks Cloud Help Desk New this week
Dropped from this engine’s shortlist this week: HelpDesk
Here are the official websites for the top help desk and service management platform vendors, organized by their primary market focus: Customer Support & Omnichannel Help Desks
- Zendesk — Zendesk – Known for mature, robust ticketing operations, SLA management, and extensive customization. ↑ 1 vs last week
- Freshworks — Freshdesk (Freshworks) – Popular for a balanced mix of strong automation, ease of use, and mid-market value. ↑ 1 vs last week
- Intercom — Intercom – Focused on AI-first customer support and conversational messaging workflows. ↓ 2 vs last week
- Salesforce — Salesforce Service Cloud – Enterprise-grade customer service tightly integrated into the broader Salesforce CRM ecosystem. ↑ 2 vs last week
- HubSpot — HubSpot Service Hub – Built directly on top of HubSpot's CRM for unified customer journey tracking. ↑ 2 vs last week
- Zoho — Zoho Desk – Highly cost-effective and scalable help desk within the broader Zoho suite. ↑ 2 vs last week
- LiveAgent — LiveAgent – Fast-implementing ticketing system featuring strong multi-channel routing and live chat.[](https://www.intercom.com/learning-center/best-help-desk-software). New this week
- ServiceNow — ServiceNow – The dominant enterprise leader for digital workflows and IT service management. ↑ 1 vs last week
- Jira Service Management — Jira Service Management (Atlassian) – Built for technical and IT support teams that closely coordinate with software development pipelines. ↑ 1 vs last week
- ManageEngine ServiceDesk Plus — ManageEngine ServiceDesk Plus – Comprehensive, ITIL-compliant service desk with native asset and project management. New this week
- SysAid — SysAid – Recognized for strong automation and AI-driven IT support management. New this week
- SolarWinds Service Desk — SolarWinds Service Desk – ITIL-certified service desk tailored for robust incident and asset tracking.[](https://www.kaseya.com/blog/best-it-ticketing-systems/). New this week
Dropped from this engine’s shortlist this week: Help Scout, Gorgias
Citations
Sources the engines cited for this prompt.
| Source | Type | Citations | Cited by |
|---|---|---|---|
| helpdesk.com | Brand site · HelpDesk | 7 | Perplexity |
| intercom.com | Brand site · Intercom | 4 | ChatGPT, Perplexity, Google AI Mode |
| atlassian.com | Brand site · Jira Service Management | 2 | ChatGPT, Perplexity |
| freshworks.com | Brand site · Freshworks | 2 | ChatGPT |
| capterra.com | Review site | 1 | Perplexity |
| front.com | Brand site · Front | 1 | ChatGPT |
| genrank.com | Web | 1 | ChatGPT |
| gladly.com | Brand site · Gladly | 1 | ChatGPT |
| gorgias.com | Brand site · Gorgias | 1 | ChatGPT |
| happyfox.com | Brand site · HappyFox | 1 | ChatGPT |
| helpscout.com | Brand site · Help Scout | 1 | ChatGPT |
| hiverhq.com | Brand site · Hiver | 1 | ChatGPT |
| hubspot.com | Brand site · HubSpot | 1 | ChatGPT |
| kaseya.com | Web | 1 | Google AI Mode |
| kustomer.com | Brand site · Kustomer | 1 | ChatGPT |
| liveagent.com | Brand site · LiveAgent | 1 | ChatGPT |
| manageengine.com | Brand site · ManageEngine ServiceDesk Plus | 1 | ChatGPT |
| salesforce.com | Brand site · Salesforce | 1 | ChatGPT |
| servicenow.com | Brand site · ServiceNow | 1 | ChatGPT |
| solarwinds.com | Web | 1 | ChatGPT |
| sysaid.com | Brand site · SysAid | 1 | ChatGPT |
| teamsupport.com | Web | 1 | ChatGPT |
| zendesk.com | Brand site · Zendesk | 1 | ChatGPT |
| zoho.com | Brand site · Zoho | 1 | ChatGPT |