Help ScoutThe AI-driven support platform for customer-first brands

HelplyThe complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action.

Comparison · Help Desk · weekly run Nov 3

Help Scout vs Helply

Which one do AI engines recommend, and how do they differ on price, fit and features?

The short answer

Help Scout is the stronger AI pick in Help Desk: it has a visibility score of 29.8 versus 1 for Helply, and ranks ahead in 100% of the answers that name both.

Choose Help Scout if…

You want the brand AI engines rank higher (29.8 vs 1)
You want a free plan to start
You need more native integrations (100+ vs 60+)
AI answers describe it more positively (38% vs 0% positive)

Choose Helply if…

You need GDPR coverage
Usage-based pricing suits your budget better than per seat
Budget-friendly alternative
Native Salesforce integration

AI visibility side by side

Latest weekly run · Nov 3

Metric	Help Scout	Helply
Visibility score	29.8%	1%
Change vs last week	up+1.5%	no change0%
Rank in Help Desk	#4	#28
Share of voice	8.2%	0.4%
Mentions this run	42	2
Positive in AI answers	38%	0%

The stronger value in each row is marked with a ✓.

Visibility score trend

Weekly runs over the last 60 days

Help Scout +1.6000000000000014pp · Helply 0pp over 1 weekly runs.

Engine by engine

Help Scout leads on 3 of 3 engines

ChatGPT

31.1%

AI Mode

29.8%

Perplexity

28.3%

0.9%

Help ScoutHelply

Head to head in AI answers

2 engine answers name both brands

2Help Scout ranked higher

0Helply ranked higher

Prompt	Engine	Help Scout	Helply
Top help desk platform options for B2B SaaS companies	Perplexity	#6	#11
Alternatives to the most popular help desk platform	AI Mode	#3	#4

Features, pricing & fit

Dimension	Help Scout	Helply
Pricing model	Per seat	Usage-based
Entry price	Free; paid from $25 per seat / mo	$49 / mo
Free plan	Yes	No · 14-day trial
Deployment	Cloud (hosted on AWS)	Cloud
Integrations	100+	60+
Compliance	SOC 2 Type II, HIPAA	SOC 2 Type II, GDPR
Support	Email, Dedicated onboarding specialist, Strategic account manager	—
Founded	2011	2025
Headquarters	Boston, MA, United States	Newport, Rhode Island, United States
Employees	201–500	11–50
Funding	Series B1	—
Best for	Small businesses, growing companies and non-profits that want simple, multichannel customer support	SaaS, ecommerce, marketplace and consumer app teams whose support volume is growing faster than their team.